Keyana James
Brooklyn
Summary
Dynamic professional with a proven track record in customer service and leadership at Shake Shack. Skilled in organizing engaging activities and ensuring safety as a Camp Counselor. Adept at fostering connections with customers and enhancing sales through effective communication and organizational skills. Committed to delivering exceptional experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Seasonal Camp Counselor
Jump-in Enrichment
Brooklyn
07.2022 - 08.2025
- Supervised campers to guarantee their safety, development, progress, skill acquisition, and overall well-being.
- Physically and verbally interacted with campers throughout the day.
- Organizing and leading a variety of small and large group activities.
- Assisted in organizing educational workshops and enrichment programs for campers.
- Maintained cleanliness and safety of camp facilities and equipment throughout sessions.
Team Member
Shake Shack
Brooklyn
01.2023 - 08.2023
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Developed abilities by participating in various trainings becoming certified in a variety of stations.
- Provided numerous talents such as cooking, organizing, as well as keeping the surroundings clean while doing my job.
Sales Associate/Cashier
Journeys
Brooklyn
10.2022 - 01.2023
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment.
- Communicated with customer support for clarity on questions that were not answered in the online FAQs.
- Established personal connections with customers, exceeding customer service expectations.
- Registered sales on a cash register by scanning things, detailing them, and accumulating their purchases.
Education
Women and Gender Studies -
Stony Brook University
Stony Brook05.2027
Skills
- Customer service
- Communication skills
- Food service
- Guest services
- Leadership
- Time management
- Childcare
- Organizational Skills
- Sales
- Supervising experience
Timeline
Team Member
Shake Shack
01.2023 - 08.2023
Sales Associate/Cashier
Journeys
10.2022 - 01.2023
Seasonal Camp Counselor
Jump-in Enrichment
07.2022 - 08.2025
Women and Gender Studies -
Stony Brook University