Keyana Sigrah
Arlington,Tx
Summary
Passionate about improving the quality of people's lifestyles through exceptional care and service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking professional development opportunities and a chance to pursue growth for myself and the company.
Overview
5
5
years of professional experience
Work History
Team Lead/ Trainer
Two Maids and a Mop
10.2021 - Current
- Provide detailed cleaning services that meets or surpasses customer expectation
- Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improve team morale
- Maintaining high scores from customers that reflect upon quality of work
- Training and evaluating new hires to establish and ensure the team is up to standard
- Conduct quality checks on each cleaning team.
Quality Control/ Online Fulfillment
Rent the Runway
01.2020 - 10.2021
- Receiving and quality checking inventory, then transporting to other departments
- Knowledge of inventory software, documented all records of incidents relating to loss prevention and damages using Excel software
- Maintained a high quota while working on multiple duties
- Assigned a leadership role in Accessories department with skill set to effectively problem solve and collaborate with other colleagues
- Communication with other departments for quality control.
Customer Service Cashier
Edible Arrangements
01.2019 - 01.2020
- Generating online and phone orders for deliveries and pickups
- Processing invoices using Microsoft software
- Promoting seasonal specials and deals when greeting customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Diploma -
Bowie High School
Arlington, Tx05.2020
Skills
- Quality Control - 3 years
- Customer Service and satisfaction - 7 years
- Microsoft Excel and Outlook - 2 years
- Teamwork and Collaboration - 5 years
Timeline
Team Lead/ Trainer
Two Maids and a Mop
10.2021 - Current
Quality Control/ Online Fulfillment
Rent the Runway
01.2020 - 10.2021
Customer Service Cashier
Edible Arrangements
01.2019 - 01.2020
Diploma -
Bowie High School
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