Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Keyana Tounou

Coal Valley,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Tickets Taker

White Water Junction
Rock Island, IL
05.2023 - 08.2023
  • In my role as a Ticket Taker, I serve as the first point of contact for patrons, embodying a pivotal role that combines customer service and access management. Interacting with customers at the forefront, I am responsible for ensuring a positive and welcoming experience. Whether engaging with individuals face-to-face or handling inquiries over the phone, I address questions, provide information, and offer assistance with a courteous and professional demeanor. Additionally, I take on the crucial task of overseeing access to the workplace, actively managing the entry process to guarantee a seamless and secure environment for visitors. My role extends beyond mere ticket validation, encompassing a commitment to delivering exceptional service and fostering a positive atmosphere from the moment customers arrive.

Air Guard

Elevate Trampoline Park
Milan, IL
05.2022 - 11.2022
  • I supervised children, managed the front desk, and served as a party hostess at elevate trampoline park, ensuring a safe and enjoyable experience for customers.
  • Greeted customers and provided them with tickets for entry into the event.
  • Answered customer inquiries regarding event and venue policies, procedures, and regulations.
  • Provided directions to guests throughout the facility.
  • Managed cash drawer; collected payment from customers for admission fees and other items purchased at the venue.
  • Enforced security protocols by monitoring all access points to the facility or area.
  • Communicated effectively with management staff regarding any issues that arose during shift hours.
  • Performed additional tasks as requested by supervisor or manager.

Aisles Online

HyVee Foods
Moline, IL
09.2021 - 01.2022
  • I fulfilled online orders through Aisles Online, providing efficient shopping services and assisting customers with a focus on excellent customer service during my time at Hy-Vee.
  • Processed customer orders accurately and efficiently.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Greeted customers and identified their needs.

Education

High School Diploma -

Moline Sr High School
Moline, IL
06.2023

Political Science and Government

Illinois State University
Normal, IL

Skills

  • Problem-Solving
  • Patron Relations
  • Customer Support
  • Complaint Resolution

Affiliations

  • Volunteer work
  • Babysitting

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Tickets Taker

White Water Junction
05.2023 - 08.2023

Air Guard

Elevate Trampoline Park
05.2022 - 11.2022

Aisles Online

HyVee Foods
09.2021 - 01.2022

High School Diploma -

Moline Sr High School

Political Science and Government

Illinois State University

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Keyana Tounou