Key'Andrea Davis
Arlington,TX
Summary
Passionate, dedicated, and service-oriented individual committed to following Christ, eager to secure the Delegation Correspondent role. Seeking to leverage God-given talents to make a positive impact within the body of Christ.
Overview
10
10
years of professional experience
Work History
QA Advisor
Curative
09.2022 - Current
- Efficiently monitors and manages Operations inbox, promptly responding to incoming mail.
- Leads, coordinates, and oversees the comprehensive review of practitioner applications, ensuring adherence to malpractice insurance guidelines.
- Conducts thorough verifications of education, training, experience, licensure, certifications, and boards to maintain compliance.
- Demonstrates critical thinking skills to address challenges, and continues finding effective solutions to propel business advancement.
Employee Events Coordinator
Mr. Cooper
07.2019 - 08.2022
- Successfully managed Employee Perks Program for both remote and in-person employees, elevating engagement and satisfaction levels.
- Developed and nurtured relationships with key vendors, ensuring seamless collaboration and cost-effective event execution.
- Conducted thorough evaluations of events, driving continuous improvement and optimizing future planning.
- Collaborated with the Brand Team to create impactful communication plans, flyers, and visuals, enhancing the company's brand identity for monthly team events.
FLOD (First Line of Defense) Analyst
Mr. Cooper
10.2018 - 05.2019
- Developed and executed operations and governance requirements for key control activities, ensuring company-wide compliance.
- Conducted comprehensive assessments of internal controls, documentation, processes, and procedures, ensuring adequacy for compliant operations.
- Assisted business units in designing and implementing policies and procedures, ensuring alignment with legislative and regulatory changes.
- Identified and assessed operational risks, implementing effective policies aligned with regulatory requirements.
Senior Research Analyst
Mr. Cooper
04.2014 - 10.2018
- Conducted thorough quality control on calls and letters related to late fees, email management, and various research types.
- Effectively informed agents about updates in policies and procedures, ensuring a well-informed team.
- Set up call calibrations to keep teammates informed about recent trends and compliance updates within the department, fostering consistency.
- Oversaw research department control logs, provided daily coaching and feedback to agents, and created training guides. Additionally, cross-trained employees in email management, Message Center, and research requests, contributing to a skilled and versatile team.
Education
Bachelor of Arts - Mass Communications
University of Southern Mississippi
Hattiesburg, MS12.2009
Skills
- Documentation Management
- Detail-oriented
- Problem-solving
- Quality Control
- Risk Management
- Analytical
- Hands-on and proactive
- Effective written and verbal communication
Church Volunteer Experience
- 2022 - present - Social Dallas Merch Team
- 2023 - Woman Evolve - Arlington, TX
- 2021 - Generate Summer Jam - Arlington, TX
- 2021 - Passion Camp - Daytona Beach, FL
- 2019 - Passion Conference - Grand Prairie, TX
- 2015 - 2019 - Koinonia Christian Church (previous church) - ministries served: Usher, New Member Experience, and Media
Timeline
QA Advisor
Curative
09.2022 - Current
Employee Events Coordinator
Mr. Cooper
07.2019 - 08.2022
FLOD (First Line of Defense) Analyst
Mr. Cooper
10.2018 - 05.2019
Senior Research Analyst
Mr. Cooper
04.2014 - 10.2018
Bachelor of Arts - Mass Communications
University of Southern Mississippi
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