Keyani Alsina
St. Petersburg,FL
Summary
I am a detail-oriented and efficient professional with extensive experience in processing and managing customer orders in a timely and accurate manner. I possess strong communication and organizational skills, and am adept at working in a fast-paced environment with a high volume of orders and customers. I have a proven track record of ensuring customer satisfaction by resolving order-related issues and addressing customer concerns promptly and effectively. Additionally, I am proficient in using order entry systems and software, and am able to quickly learn new technology as needed. My strong work ethic and dedication to quality make me a valuable asset.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beach Club Supervisor
Palmetto Marriott Resort and Spa
Palmetto, FL
01.2025 - Current
- Facilitated communication between staff members to ensure they are up-to-date on any changes within the organization or industry related news, updates that could affect their job duties, performance expectations.
- Supervised daily operations of club, including customer service and staff management.
- Coordinated with other departments to provide additional services such as event planning or catering services for private parties held at the club.
- Resolved customer complaints in a timely manner, providing satisfactory solutions whenever possible.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted daily reports to track food and merchandise sales
Server
Palmetto Marriott Resort and Spa
Palmetto, FL
10.2024 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Assisted in training new servers.
Barista
Palmetto Marriott Resort and Spa
Palmetto, FL
07.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
Barista
Orange Blossom Coffee
Bradenton, FL
03.2024 - 07.2024
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked customer service stations with paper products or beverage preparation items.
Sales Associate
Fanwerks and Lighting
Bradenton, FL
04.2022 - 05.2023
- Manage day to day business operations for upscale lighting retail store
- Maintain physical inventory and maintain inventory database
- Ordering and purchasing of showroom displays and marketing materials Coordinate deliveries and installation of fixtures and fans
- Process customer sales orders and purchase orders to vendors
- Data entry of sale orders and purchase orders into QuickBooks
- Responsible for selling products, acquiring orders from sales outlets, and satisfying customers' needs
- Ensure and maintain customer satisfaction from purchase through installation
- Remain up to date on current industry trends and attend trade shows and markets to view and order new inventory
- Maintain cleanliness of a high end showroom
Sales Associate
Urban Outfitters
Sarasota, FL
09.2021 - 03.2022
- Make sure to always assist the customer and deliver excellent customer service Worked as a team to ensure cleanliness and organization of the sales floor and back stock area.
- Compile, package, and processing of online orders
- Worked in a fast paced retail environment
- Develop and facilitate all elements of fashion and wardrobe styling
Education
Manatee High School
Bradenton, FLSkills
- Ability to handle difficult situations professionally
- Detail-oriented
- Strong communication
- Organized
- Fast learner
- Team player
- Integrity and transparency
- Customer service
- Staff management
- Point-of-sale operation
- Conflict resolution
Certification
- 2-14 life insurance license
- Bartending certification
- TIPS Certification
- Food Handler Certification
Timeline
Beach Club Supervisor
Palmetto Marriott Resort and Spa
01.2025 - Current
Server
Palmetto Marriott Resort and Spa
10.2024 - Current
Barista
Palmetto Marriott Resort and Spa
07.2024 - Current
Barista
Orange Blossom Coffee
03.2024 - 07.2024
Sales Associate
Fanwerks and Lighting
04.2022 - 05.2023
Sales Associate
Urban Outfitters
09.2021 - 03.2022
Manatee High School
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