Keyarra R. Dowdle
Washington
Summary
Highly skilled Legal and Administrative Support Professional with experience supporting federal agencies, government operations, and public service environments. Demonstrated expertise in legal case processing, records management, and quality assurance. Proven ability to manage high-volume workloads while maintaining strict confidentiality, accuracy, and adherence to federal procedures. Recognized as a dependable self-starter with strong organizational skills and a commitment to public trust and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Legal Technician
PCI Government Services
Washington
08.2023 - Current
- Receive, review, sort, and route high-volume incoming legal cases in accordance with established federal procedures
- Process electronic case files through Outlook and internal case management databases
- Date-stamp, assemble, and mail legal documents while ensuring accuracy and completeness
- Conduct database searches to identify, retrieve, and verify complex case records
- Review legal documents to extract relevant information and ensure compliance with procedural requirements
- Perform self and peer quality assurance reviews, consistently maintaining 98% accuracy and required production levels
- Apply detailed rules and regulations in a fast-paced, deadline-driven environment
- Delegate tasks to fellow clerks to support workflow efficiency and workload balance
- Perform clerical duties including photocopying, filing, labeling, and document organization
- Managed case management systems to organize and track legal documents.
- Maintained confidentiality of sensitive case information throughout processes.
Library Technician
Tenley-Friendship Library
Washington
09.2013 - 08.2023
- Provided frontline public service support to a diverse patron population in a high-traffic government facility
- Registered new patrons, issued library cards, and maintained accurate patron records
- Cataloged, sorted, shelved, and inventoried library materials using electronic databases
- Managed interlibrary loan requests and coordinated incoming and outgoing materials
- Responded to routine and non-routine inquiries via phone, email, and in person
- Assisted patrons with research tools, databases, and digital resources
- Collaborated with staff to enhance library services and improve user experience.
- Maintained inventory, processed incoming/outgoing mail, and distributed supplies
- Supported community outreach programs, special events, and educational initiatives
- Served as a primary point of contact for internal staff and external government partners
- District Government
- Organized library materials for easy access and efficient patron service.
- Assisted patrons in locating books, resources, and information services.
Bakery Clerk / Operations Support
Giant Food
Greenbelt
11.2010 - 09.2013
- Supported daily operations and staffing for bakery department
- Assisted with scheduling, production planning, and inventory management
- Monitored quality standards for goods and services
- Prepared and fulfilled custom cake orders, including client consultations
- Conducted weekly inventory reviews and coordinated supply procurement
- Collaborated with management and catering teams for special events and deliveries
Administrative Assistant (Temporary)
Department of Human Resources
Washington
06.2011 - 08.2011
- Answered phones, greeted visitors, and provided administrative support to HR staff
- Scheduled appointments, maintained calendars, and coordinated meetings
- Prepared correspondence, reports, emails, and internal communications
- Created, maintained, and organized electronic and physical filing systems
- Assisted with basic bookkeeping and account management tasks
- Sorted, distributed, and tracked incoming and outgoing mail
Education
Diploma -
Eleanor Roosevelt High School
Greenbelt, MDSkills
- Administrative & Clerical Operations
- Legal Case Processing & Records Management
- Federal Office Procedures
- Quality Assurance & Accuracy Control
- Database Research & Case Tracking
- Confidentiality & Compliance
- Customer & Public Service
- Scheduling, Coordination & Workflow Management
- Inventory & Supply Management
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Written & Oral Communication
- Team Leadership & Task Delegation
Certification
Licensed DC Armed Special Police Officer, Archangel Global Security November 2025
Clearance
Public Trust
Timeline
Legal Technician
PCI Government Services
08.2023 - Current
Library Technician
Tenley-Friendship Library
09.2013 - 08.2023
Administrative Assistant (Temporary)
Department of Human Resources
06.2011 - 08.2011
Bakery Clerk / Operations Support
Giant Food
11.2010 - 09.2013
Diploma -
Eleanor Roosevelt High School