Marcie Riley
Bridgeport,CT
Summary
Clerical & Sales Management Professional with over 20 years of experience in sales leadership, operations management, and administrative support. Proven ability to train and develop staff, manage payroll and HR functions, and maintain organized, high-performing business environments. Recognized for strong communication skills, operational efficiency, and delivering exceptional client and employee support.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager |
Hammer & Nail Grooming
Westport, Connecticut
06.2025 - Current
- Support daily operations of a luxury grooming environment, ensuring exceptional member experiences
- Assist with staff scheduling, payroll coordination, and performance support
- Uphold brand standards, client service excellence, and operational efficiency
- Support team training and onboarding initiatives
Member Concierge
Hammer & Nail Grooming
Westport, Connecticut
02.2025 - 06.2025
- Delivered high-touch concierge service to members in a premium grooming setting
- Managed appointment scheduling and member communications
- Served as a primary point of contact for clients, barbers, and management
- Maintained front-of-house operations and administrative accuracy
Marketing Manager
Board & Brush Creative Studio
Norwalk, Connecticut
2013 - 2016
- Oversaw daily studio operations including staff scheduling and inventory management
- Implemented marketing strategies to attract and retain customers
- Collaborated with corporate marketing to promote special events and campaigns
- Managed social media presence to highlight studio activities and increase engagement
Market Manager
Shoe Woo
New York, New York
2007 - 2013
- Oversaw operations for 16 stores within the district
- Allocated merchandise and monitored inventory levels across locations
- Managed payroll and addressed human resource matters district-wide
- Developed, trained, and coached store managers to meet sales and service goals
- Conducted performance evaluations and implemented retention strategies
- Reported weekly sales performance and merchandising feedback to District Manager
- Led shrink reduction and loss prevention initiatives
- Served as District Director Assistant
Education
High School Diploma -
Bullard Havens RVTS
Bridgeport06-1999
Skills
- Sales & Operations Management
- Team Leadership & Staff Development
- Payroll & Human Resources Support
- Administrative & Clerical Operations
- Scheduling & Office Management
- Client Experience & Concierge Services
- Inventory Control & Merchandising
- Training, Coaching & Performance Management
- Project Coordination
- Communication & Relationship Building
Timeline
Assistant Manager |
Hammer & Nail Grooming
06.2025 - Current
Member Concierge
Hammer & Nail Grooming
02.2025 - 06.2025
Marketing Manager
Board & Brush Creative Studio
2013 - 2016
Market Manager
Shoe Woo
2007 - 2013
High School Diploma -
Bullard Havens RVTS