Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyanna Gregory

Summerville,SC

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

GXO
04.2023 - 05.2023
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Customer Service Representative

Spinx Gas Station
02.2020 - 08.2022
  • Developed strong customer relationships to encourage repeat business.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Supervisor of Operations

CarWin.
09.2019 - 03.2020
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Addressed customer concerns with suitable solutions.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Used laser measuring tools to calculate lengths, widths and heights.
  • Assembled structural components, replacing parts to meet regulatory code standards.

Customer Service Representative

Pilot Pit Stop
01.2018 - 02.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Cane Bay High School
Summerville, SC
05.2020

Skills

  • Report Generation
  • Report Creation
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Needs Assessment
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Customer Service
  • Experience working with (SAT) Shipside Action Tracker or related software/system
  • Forklift license or ability to obtain forklift license
  • Experience supporting manufacturing operations with production materials, tools, or shop supplies
  • Velocity experience
    or related software/system
  • Shipping and Receiving

Timeline

Warehouse Associate

GXO
04.2023 - 05.2023

Customer Service Representative

Spinx Gas Station
02.2020 - 08.2022

Supervisor of Operations

CarWin.
09.2019 - 03.2020

Customer Service Representative

Pilot Pit Stop
01.2018 - 02.2020

High School Diploma -

Cane Bay High School

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