Job Search Status
Open to workDesired start date: Immediately
Open To Work
Lloyd Griffin
Connersville,IN
Work Preference
Summary
Dynamic customer support professional with a proven track record in high-volume environments, including Amazon and Wolverine Worldwide. Expertise includes troubleshooting account access, payment processing, and resolving basic Windows and networking issues to ensure seamless user experiences. Strong diagnostic thinking and clear communication skills are complemented by a solid background in documenting and escalating technical concerns for swift resolution. Committed to delivering exceptional service and enhancing customer satisfaction through effective problem-solving strategies, consistently striving to exceed expectations in every interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Thrive Market
12.2025 - Current
- Managed high-volume inventory selection and scanning tasks to ensure accurate order fulfillment.
- Consistently met productivity and accuracy benchmarks to enhance operational efficiency during extended shifts.
- Utilized RF scanners and inventory tracking systems to maintain precise inventory records and streamline logistics.
- Streamlined workflows while maintaining strict compliance with established processes.
- Consistently upheld attendance standards while performing effectively in physically strenuous situations.
- Monitored and optimized workflow to consistently deliver over 200 units per shift, ensuring productivity standards were met.
Customer Support Associate (Remote)
Amazon
08.2022 - 12.2022
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction levels.
- Assisted in troubleshooting technical issues with products, ensuring efficient resolution processes.
- Facilitated resolution of login and payment processing challenges to enhance customer experience.
- Administered refunds and account credits to ensure compliance with established company guidelines.
- Analyzed and addressed user account access challenges and basic technical issues to enhance user experience.
- Maintained thorough documentation of cases and facilitated escalation of complex issues to appropriate specialized teams.
- Managed over 50 cases per day via phone, chat, and email.
Customer Support Representative
Manpower Staffing Agency
09.2021 - 11.2021
- Responded to customer inquiries, providing accurate product information and support.
- Resolved pricing and promotional inconsistencies to ensure compliance with brand guidelines.
- Utilized strong communication skills to address concerns, ensuring customer satisfaction and loyalty.
- Tracked and analyzed interactions while following established procedures to facilitate problem resolution.
- Utilized CRM software to track and manage customer interactions efficiently.
- Managed order processing and returns efficiently, ensuring customer satisfaction with over 50 customers daily.
Overnight Stocker/Sales Associate
Walmart
09.2019 - 05.2021
- Assisted customers in locating products and resolving in-store concerns
- Executed efficient stocking of shelves to maintain product accessibility and visual order.
- Assisted in maintaining inventory accuracy and safety protocols.
- Streamlined workflow processes and prioritized customer satisfaction during high-traffic store periods.
- Ensured accurate inventory management and maintained high standards of store presentation to enhance customer experience.
- Streamlined inventory stocking processes while delivering exceptional support to 30+ customers nightly.
Education
GED -
New Castle High School
New Castle, IN09-2012
Skills
- Customer success management
- Problem-solving
- Interpersonal skills
- Customer service
- Online chat support
- Issue and resolution tracking
- Tracking and documentation
- Friendly and patient
- Desktop support
- Complaint handling
- Report generation
- Data management
Certification
- LinkedIn Learning Customer Service Foundations - 02/2026
Languages
English
Native or Bilingual
Quote
A man who dares to waste one hour of time has not discovered the value of life.
Charles Darwin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Associate
Thrive Market
12.2025 - Current
Customer Support Associate (Remote)
Amazon
08.2022 - 12.2022
Customer Support Representative
Manpower Staffing Agency
09.2021 - 11.2021
Overnight Stocker/Sales Associate
Walmart
09.2019 - 05.2021
GED -
New Castle High School