Overview
Work History
Education
Skills
Timeline
Generic

Keyanna Lambert MSW Intern

Riverside,CA

Overview

5
5
years of professional experience

Work History

Volunteer

CrisisTextHelpline
10.2023 - Current
  • Provide immediate support and crisis intervention to individuals via text-based communication
  • Attentively listen to individuals' concerns and emotions to provide empathetic support in high-stress and emotionally charged situations
  • Interact sensitively and respectfully with individuals from diverse cultural backgrounds
  • Manage multiple conversations simultaneously and prioritize urgent cases
  • Analyze issues and provide practical solutions to assist individuals in crisis
  • Maintain strict confidentiality and privacy standards regarding individuals' information and conversations
  • Implement and practice self-care techniques and build resilience to manage emotional challenges
  • Effectively link individuals to appropriate resources and services based on their needs for crisis intervention wrap up
  • Successfully resolve conflicts and de-escalate tense situations during conversations

Volunteer

Giving Hands Foundation
08.2020 - Current
  • Provide direct support to clients through active listening and assessing the needs of those in the community
  • Collaborate with community partners as well as donors to obtain resources for events such as holiday food drives, children summer bashes, local healthcare resource fairs and more
  • Coordinate donation drives and manage distribution of essential supplies to at-risk individuals in the community
  • Conduct outreach activities in the community to raise awareness about social issues and available resources while reaching a diverse population

Student Advisor

UCR, Foster Youth Support Services Department
09.2022 - 06.2023
  • Assess the needs of student participants in efforts to identify where they needed the most support, increase program interactions and optimize program benefits and resources students received
  • Assist with student intake and orientation
  • Work circumspectly and adhere to privacy measures to ensure foster youth students were able to maintain anonymity
  • Participate in bi-quarterly training seminars
  • Engage with diverse groups of individuals at events to raise awareness about the organization while effectively communicating key messages and benefits of the organization
  • Serve on multiple student panels providing information for incoming foster youth students

Student Advisor

Barstow Community College, EOPS Department
07.2019 - 06.2020
  • Support EOP advisors in providing academic and personal support to students from diverse backgrounds
  • Assist in organizing and facilitating workshops, seminars, and orientation sessions for EOP participants
  • Conduct research and analysis to evaluate the impact of EOP initiatives on student retention and success
  • Collaborate with EOP team members to enhance program services and resources available to students
  • Manage student databases, maintain confidential records, and prepare documentation for program evaluation
  • Participate in recruitment efforts and represent EOP at campus events and information sessions

Education

MSW Social Work -

California State University San Bernardino
06.2026

BA Psychology -

University Of California Riverside
06.2024

Skills

    Dedicated social work student with a passion for empowering individuals and communities, who is eager to contribute theoretical knowledge and gain valuable hands-on experience as a Social Work Intern Possesses strong empathy, engagement, mental health crisis response training and problem-solving skills as a result of my educational, philanthropic and lived experience with social work Aiming to support clients in achieving their goals while learning under the guidance of experienced professionals I am committed to collaborating with interdisciplinary teams, assisting in improving the well-being of diverse client populations and developing a deeper understanding of social work practices during this internship

Timeline

Volunteer

CrisisTextHelpline
10.2023 - Current

Student Advisor

UCR, Foster Youth Support Services Department
09.2022 - 06.2023

Volunteer

Giving Hands Foundation
08.2020 - Current

Student Advisor

Barstow Community College, EOPS Department
07.2019 - 06.2020

MSW Social Work -

California State University San Bernardino

BA Psychology -

University Of California Riverside

Similar Profiles

CREATE PROFILE
Keyanna Lambert MSW Intern