Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keyanna Owens

Glen Allen,VA

Summary

I have worked as a customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

9
9
years of professional experience

Work History

Seafood Team Member

Wegmans
Glen Allen, VA
10.2024 - Current
  • Assisted customers in selecting fresh seafood products and provided cooking recommendations.
  • Maintained cleanliness and organization of seafood display cases and storage areas.
  • Operated scales and packaging equipment for accurate product preparation and presentation.
  • Educated customers on sustainable seafood practices and sourcing information.
  • Prepared daily seafood specials in accordance with seasonal availability and customer preferences.
  • Trained new team members on proper seafood handling techniques and customer service skills.

Plant Services

Lowe's Home Improvement
Oklahoma City, OK
02.2023 - 10.2024
  • Assisted in the cultivation and maintenance of a diverse range of plants, including flowers, shrubs, trees, and vegetables
  • Performed regular watering, fertilizing, pruning, and pest control to ensure optimal plant health and growth
  • Maintained cleanliness and organization of the nursery by regularly sweeping walkways and removing debris
  • Collaborated with team members to unload new shipments of plants and organize them according to species or size
  • Provided excellent customer service by assisting customers in selecting appropriate plants for their specific needs
  • Answered customer inquiries regarding plant care instructions, recommended planting techniques, and suitable soil conditions

Sales Associate

AAFES
Fort Sill, OK
01.2021 - 02.2023
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed

Grocery Team Member

Target
Lawton, OK
01.2019 - 01.2021
  • Maintained accurate inventory levels by regularly restocking shelves and monitoring product expiration dates
  • Ensured proper organization and arrangement of products on shelves to optimize customer shopping experience
  • Assisted customers in finding items they needed and provided recommendations based on their preferences

Area Supervisor

Ross Dress For Less
Lawton, OK
01.2017 - 01.2019
  • Developed and executed training programs for new hires, resulting in improved product knowledge and sales performance
  • Collaborated with the visual merchandising team to create appealing displays that increased customer engagement and drove sales
  • Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
  • Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for growth
  • Led weekly team meetings to communicate goals, provide updates on company initiatives, and foster a positive work environment
  • Developed strong relationships with key customers through personalized interactions, leading to increased repeat business
  • Ensured compliance with company policies regarding cash handling procedures and loss prevention measures at all times
  • Utilized POS systems proficiently to process transactions accurately while maintaining efficiency during peak hours

Education

High school diploma -

Macarthur High School
Lawton, OK
05.2014

Some College (No Degree) - Fine Arts

Cameron University
Lawton, OK

Skills

  • Merchandising
  • Retail Sales
  • Sales
  • Cash Handling
  • Customer Service
  • Organizational Skills
  • Assistant Manager Experience
  • Front Desk
  • Computer Systems
  • Retail Management
  • Pricing
  • Planograms
  • Communication skills
  • Guest services
  • Microsoft Word
  • Customer service
  • Customer education

References

References available upon request.

Timeline

Seafood Team Member

Wegmans
10.2024 - Current

Plant Services

Lowe's Home Improvement
02.2023 - 10.2024

Sales Associate

AAFES
01.2021 - 02.2023

Grocery Team Member

Target
01.2019 - 01.2021

Area Supervisor

Ross Dress For Less
01.2017 - 01.2019

High school diploma -

Macarthur High School

Some College (No Degree) - Fine Arts

Cameron University

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Keyanna Owens