Keyara Mills
Troy,US
Summary
Compassionate Correctional Officer experienced in supervising inmate activities within detention and residential facilities. Managed complex issues related to inmate intake and daily life through effective oversight and detailed supervision, ensuring a safe environment for recreation and personal care. Built positive rapport to mentor residents and foster compliance through persuasive leadership.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Corrections Officer
Miami County Sheriff’s Office
Piqua, OH
06.2023 - Current
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Responded to emergencies and implemented de-escalation techniques effectively.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular inspections of cells and common areas for safety hazards.
- Monitored inmates' behavior to detect signs of physical or psychological distress.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Assisted in restraining violent and unruly inmates.
- Coordinated with medical staff for inmate health assessments and treatments.
- Trained new officers on procedures, protocols, and facility operations.
- Documented incidents accurately in reports for management review.
- Collaborated with law enforcement agencies to support investigations and intelligence sharing.
Sandwich Artist/Cashier
Donatos Pizza
Troy, US
05.2022 - 06.2023
- Prepared fresh sandwiches according to customer specifications and menu guidelines.
- Took orders by listening to customers and recording menu selections, substitutions, and add-ons.
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging.
- Enhanced customer loyalty by effectively resolving food and service complaints.
- Collaborated with team to fulfill food service needs for over 200 customers daily.
- Ensured cleanliness and organization in food preparation areas to support smooth operations.
- Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
Sales Floor Associate Cashier
Shoe Carnival
Troy, US
08.2020 - 04.2022
- Used a point-of-sale system to enter orders, process payments, and issue receipts.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Checked customer prices and processed sales by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers with purchases, item location, and reward program enrollment to boost customer loyalty and satisfaction.
- Assisted customers in locating and selecting merchandise in any store department.
- Educated customers on store promotions and effectively pitched products to drive sales.
- Educated customers about promotions to increase sales.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Restocked and organized merchandise in front lanes, enhancing product visibility and sales opportunities.
- Monitored price changes to maintain up-to-date product information.
- Set up new sales displays every season.
- Learned the manager and floor lead positions and assisted when needed.
- Supervised self-checkout systems and provided customer support.
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
Education
High School -
Miami East High School
Casstown, OHSome college (No degree) - Finance
Edison State Community College
Piqua, OHSkills
- Multitask-oriented
- Productive
- Creative
- Safety compliance
- Crisis management
- Emergency response
- Report documentation
- Law enforcement collaboration
- Team coordination
- Critical thinking
- Empowerment techniques
- Conflict resolution
- Stress management
- Relationship building and management
- Discretion and confidentiality
- Integrity and honesty
- Assertiveness
- Accountability
- Records management
- Crisis prevention intervention (CPI)
- De-escalation techniques
- Ethical standards of conduct
- First aid and CPR certified
- Leadership qualities
- Client relations
- Meticulous
- Analytical
- Conscientious
- Training and mentoring
- Organized
- Focused
- Personable
- High-performing
- Disciplined
- Positive
- Flexible
- Dedicated
- Detail-oriented
- Reliable
- Customer needs assessment
- Client-focused
- Creative problem solving
- Multitasking
- Heavy lifting
- Training development
- Effective communication
Certification
•First Aid/CPR Certified
•Taser Certified
Timeline
Corrections Officer
Miami County Sheriff’s Office
06.2023 - Current
Sandwich Artist/Cashier
Donatos Pizza
05.2022 - 06.2023
Sales Floor Associate Cashier
Shoe Carnival
08.2020 - 04.2022
High School -
Miami East High School
Some college (No degree) - Finance
Edison State Community College