Keyara Slaughter
Columbus,OH
Summary
Motivated and reliable Account Specialist IV providing high-quality customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to contribute to team success through attention to detail , strong work ethic, and professional demeanor. Motivated to learn, grow and excel professionally.
Overview
10
10
years of professional experience
Work History
Retirement Services Account Specialist IV
JPMorgan Chase Bank
12.2022 - Current
- Assist clients and internal partners with IRA Certificate of Deposits and Money Market accounts.
- Lead up to 25+ customer service specialist in call center environment.
- Assist with incoming and outgoing escalated calls regarding distributions, contributions, tax forms, statements and estate processing.
- Provide coaching's for calls and host meetings/huddles.
- Facilitated comprehensive training for new hires, covering product knowledge, soft skills, and phone system protocols to prepare them for live customer support.
- Updated procedures and training materials.
Retirement Services Specialist III
JPMorgan Chase Bank
09.2021 - 12.2022
- Assisted 70-100 clients per day making beneficial and strategic decisions regarding IRA CDs and Money Market accounts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with call backs for clients requesting to speak with supervisor.
- Helped with training new hire classes.
- Provided feedback to improve efficiency and productivity for our team.
Court Orders & Levies Account Specialist II
JPMorgan Chase Bank
08.2018 - 09.2021
- Provided high quality customer service in an high-volume focused environment.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Reviewed information from complex legal documents.
- Assisted Law firms and government agencies.
Retail Customer Service Specialist I
JPMorgan Chase Bank
07.2016 - 08.2018
- Provided primary customer support to internal and external customers in fast-paced environment.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
Education
High School Diploma -
Whetstone High School
Columbus Ohio05.2015
Skills
- Strong Microsoft Word skills
- PowerPoint skills
- Problem solving skills
- Time Management skills
- Detailed-oriented
- Multitasking abilities
Accomplishments
- Courageous Leadership Program Completion.
- Member of the Employee Engagement Pillar.
Timeline
Retirement Services Account Specialist IV
JPMorgan Chase Bank
12.2022 - Current
Retirement Services Specialist III
JPMorgan Chase Bank
09.2021 - 12.2022
Court Orders & Levies Account Specialist II
JPMorgan Chase Bank
08.2018 - 09.2021
Retail Customer Service Specialist I
JPMorgan Chase Bank
07.2016 - 08.2018
High School Diploma -
Whetstone High School