Keyasia Thomas
Richmond,VA
Summary
Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Stow Associate, Overnight
Amazon
Richmond, VA
12.2024 - Current
- Used stock picker and order selector equipment to retrieve items from warehouse shelves.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Collaborated with team members to improve stowing processes and increase productivity.
- Identified damaged products upon receipt and reported them to supervisor.
- Picked customer orders to sort, pack and prepare orders for shipment.
- Inspected items for damage or defects before stowing.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Customer Service Representative
Walmart
Martinsville, VA
11.2022 - 12.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Wendy's
Martinsville, VA
04.2021 - 11.2022
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's food products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Bassett High School
Martinsville, VA05-2024
Skills
- Stock organization
- Labeling and packaging
- Warehouse safety
- Loading and unloading
- Refund management
- Microsoft Office Suite
- Customer relations
- Team development
- Multi-task management
- Order processing
- Refunds processing
- Adaptability and flexibility
- Product sales
- Retail sales customer service
- Prioritization
- Money handling
- Multitasking and organization
- Critical thinking
Timeline
Stow Associate, Overnight
Amazon
12.2024 - Current
Customer Service Representative
Walmart
11.2022 - 12.2024
Cashier
Wendy's
04.2021 - 11.2022
High School Diploma -
Bassett High School