Keyauna Franks
Menifee,CA
Summary
Fun, energetic, team player who enjoys interacting and working with others and is seeking a position in a people-oriented organization, in order to expand customer service, social, and other experiences in different environments.
Overview
9
9
years of professional experience
Work History
Behavior Interventionist
Verbal Behavior Associates
10.2022 - Current
- Help students build skills to navigate typical academic and social situations.
- Establish improvements in behaviors through modeling, role-playing and other effective strategies.
- Complete observations of students in classroom, home and social situations.
- Maintain records of ongoing assessments and documentation of updates.
After-School Program Leader
Think Together, Inc
11.2022 - 10.2023
- Create fun learning environment for children; outside, classroom, etc.
- Supports students in making positive decisions.
- Ensures student safety by keeping line of sight at all times.
- Helps students with homework, enrichment activities, etc.
- Works with other program leaders to ensure all students are provided with excellent care.
Sortation Associate
Amazon
11.2018 - 02.2019
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently
- Scanned packages into correct locations using RC scanners
- Efficiently unloaded trucks on time to ensure items were being scanned in on time.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
Food Court Attendant
Pechanga Resort Casino
11.2018 - 02.2019
- Assisted team members in all restaurants when needed.
- Efficiently greeted and served customers with excellent customer service.
- Properly handled cash register using Micros by ensuring proper transactions were completed, properly exchanging customers' change, and dropping money into safe when necessary.
- Maintained clean work environment by ensuring main register area, and dining area stayed cleaned and stocked at all times.
Dock Worker
Ship Dock, Amazon Warehouse
11.2016 - 04.2017
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Efficiently loaded trucks on time to ensure items were being sent out on time.
- Stacked and wrapped pallets caring boxes six feet tall to be put on trucks for delivery.
- Moved pallets and packing material to designated vacant storage areas for operational safety and shipping.
- Properly packaged packages for shipping.
Sandwich Artist
SUBWAY Restaurants
10.2014 - 05.2015
- Efficiently greeted and served customers with excellent customer service.
- Prepped food stocked food displays and service area and kept them neat and cleaned.
- Properly handled cash register by exchanging change, counting register after each shift, dropping money into safe, and closing register.
- Closed store after cleaning all supplies, restroom, dining area.
- Built loyal clientele through friendly interactions, excellent customer service and consistent appreciation.
- Answered any questions about menu items, promotions, or concerns.
- Maintained clean and safe environment.
Team Member
Taco Bell
10.2014 - 02.2015
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Consistently provided great customer service when answering any questions about menu items, certain promotions, or customer complaints.
- Maintained clean work environment, dining area, restrooms, and parking lot.
- Properly handled cash by exchanging customers change and dropping money into safe when necessary.
- Managed working drive-through window and sales register quickly and efficiently.
Education
Associate Of Arts - Social And Behavioral Studies
Moreno Valley College
Moreno Valley, CA02.2022
High School Diploma -
Heritage High School
Menifee, CA06.2013
Skills
- Excellent Customer Service Skills
- Self-motivated and confident at making individual decisions
- Communication Skills, (Problem- Solving /Critical Thinking Skills)
- Office Skills (Organizing- filing, computer skills; Microsoft/Publisher, answering Telephones)
Timeline
After-School Program Leader
Think Together, Inc
11.2022 - 10.2023
Behavior Interventionist
Verbal Behavior Associates
10.2022 - Current
Sortation Associate
Amazon
11.2018 - 02.2019
Food Court Attendant
Pechanga Resort Casino
11.2018 - 02.2019
Dock Worker
Ship Dock, Amazon Warehouse
11.2016 - 04.2017
Sandwich Artist
SUBWAY Restaurants
10.2014 - 05.2015
Team Member
Taco Bell
10.2014 - 02.2015
Associate Of Arts - Social And Behavioral Studies
Moreno Valley College
High School Diploma -
Heritage High School