Keyazia Morsillo
Pittsburgh,PA
Summary
Dynamic team player with a strong background in customer service at Urban Air, excelling in problem-solving and collaboration. Recognized for enhancing guest experiences and maintaining safety standards. Proven ability to adapt quickly and lead by example, ensuring efficient operations and a positive work environment. Committed to achieving team goals through effective communication and attention to detail.
Overview
1
1
year of professional experience
Work History
Team Member
Urban Air
Pittsburgh, PA
11.2024 - 06.2025
- Assisted in maintaining cleanliness and organization of activity areas.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled customer inquiries and provided information on services offered.
- Supported safety protocols and ensured compliance with operational standards.
- Participated in training sessions to improve product knowledge and customer service skills.
- Monitored equipment functionality and reported any issues to management promptly.
- Engaged with guests to enhance their overall experience at the facility.
- Contributed to team efforts by efficiently completing assigned tasks and responsibilities.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
No Degree -
Woodland Hills High School
Pittsburgh, PASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Team building
- Area and facility cleaning
- Equipment operation
Additional Information
Workers Permit
Timeline
Team Member
Urban Air
11.2024 - 06.2025
No Degree -
Woodland Hills High School