Keyera Hughes
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Houston , TX
02.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service Cashier
The Home Depot Inc
Houston , TX
Jun.2018 - Nov.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Answered product questions using knowledge of sales and store promotions.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05.2020
Skills
- Customer Support
- Upbeat and Positive Personality
- Upselling Products and Services
- Responding to Difficult Customers
- Call Documentation
- Presenting Solutions
- Understanding Customer Needs
- Guest Experiences
- Guest Satisfaction
- Order and Refund Processing
Timeline
Customer Service Associate
Lowes Home Improvment
02.2020 - Current
Customer Service Cashier
The Home Depot Inc
Jun.2018 - Nov.2020
High School Diploma -
Cypress Falls High School
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