Keyera Kline
Las Vegas,NV
Summary
To seek a position in which I can apply my skills and experience, with opportunities for growth
Overview
12
12
years of professional experience
Work History
Fraud and Risk Analyst
Barclays
Las Vegas, NV
12.2025 - Current
- Analyzed transaction patterns to identify potential fraud risks and implement mitigation strategies.
- Conducted risk assessments using advanced analytics tools to enhance compliance with regulatory requirements.
- Developed and maintained risk monitoring reports to support senior management decision-making processes.
- Collaborated with cross-functional teams to streamline fraud detection protocols and improve response times.
- Evaluated emerging threats and trends in financial crime, adapting strategies accordingly to protect assets.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Participated in industry conferences and networking events, staying informed on emerging trends and forging connections with fellow professionals in the field.
- Evaluated customer data to identify and prevent fraudulent activities.
Audio Engineer Intern
HALFDEAD STUDIOS
Las Vegas, NV
01.2024 - Current
- Assisted in recording sessions, ensuring optimal sound quality and equipment functionality.
- Operated audio mixing consoles and digital audio workstations to produce high-quality recordings.
- Collaborated with sound engineers to troubleshoot technical issues during live sessions.
- Maintained studio equipment, performing routine checks and repairs to ensure reliability.
- Participated in post-production activities, including sound editing and mastering for final output.
- Researched emerging audio technologies to propose enhancements for studio operations.
- Assisted lead engineers in recording sessions for improved sound clarity and optimal results.
- Gained valuable industry experience while assisting in various aspects of studio operations and maintenance.
Disputes Representative
Barclay's bank
11.2022 - Current
- Assist customers with account inquiries
- File both fraudulent and not fraudulent claims
- Assisting customers with account closures
- Educating the customers on their case and account statuses
- Assisted in updating PnP’s
- Providing consistent and empathetic customer service and navigating difficult scenarios
Quality Analyst/Customer service rep
TELUS International
05.2018 - 11.2022
- Assisting customers with various issues from troubleshooting, to refunds and account management.
- Reviewing agent calls and providing feedback
- Compiling data and building presentations
- Coaching agents on their stats and where their areas of opportunity lie
- Assisting leadership with monthly and weekly business reviews
- Sent a weekly newsletter with stats and updates on any changes in quality
- Created PnP’s and quality rubrics
Handyman Helper
Freelance
Las Vegas
03.2020 - 05.2021
- Assisted with repairs and maintenance tasks, ensuring high-quality workmanship in residential settings.
- Collaborated with clients to understand project needs and develop effective solutions.
- Operated a variety of hand and power tools safely and efficiently to complete assigned tasks.
- Organized workspaces and maintained inventory of tools and materials for optimal workflow.
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
Barista
Starbucks
08.2015 - 05.2018
- Duties include connecting and creating a positive experience with the customers even during difficult situations
- Processing and handling cash and credit/debit transactions
- Preparing various beverages
- Following Starbucks sanitation and food handling standards
- Assisting management with merchandise and supply inventory.
- Counted tills and did nightly money drops
Dog Handler
The Hydrant Club
01.2014 - 07.2015
- Handle front desk operations by admitting dogs into the dog day care
- Promoting the company’s services by building rapport with new clients and selling dog care products
- Caring for the dogs and tending to their individual needs (i.e. training, giving medications, bathing, walking)
- Maintaining the cleanliness of the dog park and the indoor facility
- Maintaining a safe, fun and loving environment for the dogs and their owners
Education
High School - undefined
Valley High School
01.2013
Skills
- Problem solver, team player, optimistic, punctual and reliable, strong and efficient employee
- Adaptable to fast-paced environments; handles difficult customer service situations with ease and patience; takes initiative during difficult situations
- Excellent social and communication skills; cash-handling skills
- Self-taught musician
- Experience with power tools
- Hardworking
Timeline
Fraud and Risk Analyst
Barclays
12.2025 - Current
Audio Engineer Intern
HALFDEAD STUDIOS
01.2024 - Current
Disputes Representative
Barclay's bank
11.2022 - Current
Handyman Helper
Freelance
03.2020 - 05.2021
Quality Analyst/Customer service rep
TELUS International
05.2018 - 11.2022
Barista
Starbucks
08.2015 - 05.2018
Dog Handler
The Hydrant Club
01.2014 - 07.2015
High School - undefined
Valley High School