Nicole Palmer
Fargo,North Dakota
Summary
Accomplished Fraud and Risk Analyst specializing in financial fraud detection and prevention. Developed innovative fraud detection strategies that minimize losses, demonstrating strong analytical and problem-solving skills. Has fast learning skills to keep up with a growing workforce.
Overview
12
12
years of professional experience
2002
2002
years of post-secondary education
Work History
FRAUD RISK ANALYST
US NATIONAL BANK
Fargo, USA
03.2018 - Current
- Identified procedural gaps and enhanced processes, contributing to more effective fraud detection.
- Investigated accounts and fraud types through customer phone interactions, resolving issues and improving customer satisfaction.
- Led peers in special projects, promoting agility and innovation within the team.
DIRECT CARE PROFESSIONAL
DEVEREUX
Orlando, USA
07.2017 - 01.2018
- Supported at-risk teens in daily tasks, promoting skill development and fostering independence in treatment facility.
- Engaged residents in daily activities, Coordinated meal preparation and facilitated routines to ensure residents' comfort and hygiene.
DEMO EVENT SPECIALIST
CROSSMARK
Orlando, USA
02.2016 - 10.2017
- Delivered customer service at product sampling booth, addressing inquiries and showcasing product features to enhance customer understanding.
CUSTOMER SERVICE REPRESENTITIVE
AETNA
Orlando, USA
09.2016 - 02.2017
- Processed claims and resolved issues, enhancing customer satisfaction through effective support.
- Educated clients on health plan options, coverage, and enrollment procedures to empower informed decision-making.
DELI CLERK
PUBLIX
Orlando, USA
07.2016 - 10.2016
- Operated slicers, scales, and packaging equipment to ensure accurate and safe food preparation
- Ensured cleanliness and organization of deli counters and equipment to uphold safety and hygiene standards.
WAITRESS/CASHIER
COCO KEYS
Orlando, USA
02.2014 - 08.2015
- Processed customer orders using point-of-sale system.
- Delivered food to guest rooms promptly, enhancing overall guest experience.
- Trained new waitstaff on menu items and customer service standards.
CASHIER
WAWA
Orlando, USA
07.2014 - 04.2015
- Operated cash register with precision, processing payments by cash, check, credit card, gift card, or automatic debit.
- Prepared food orders quickly in a busy kitchen to meet customer demand. in a timely manner.
Education
North Fort Myers High School
Fort Myers, FLGraduate Certificate -
SUNSTATE ACADEMY OF COSMETOLOGY
Fort Myers, FLSkills
- Fraud detection
- Cash and debit/credit handling
- Self-motivation
- Effective communication
- Project Management
- Team collaboration
- Microsoft Excel
- PowerPoint
- Pindrop
- lexis/nexis
- Innovis
Timeline
FRAUD RISK ANALYST
US NATIONAL BANK
03.2018 - Current
DIRECT CARE PROFESSIONAL
DEVEREUX
07.2017 - 01.2018
CUSTOMER SERVICE REPRESENTITIVE
AETNA
09.2016 - 02.2017
DELI CLERK
PUBLIX
07.2016 - 10.2016
DEMO EVENT SPECIALIST
CROSSMARK
02.2016 - 10.2017
CASHIER
WAWA
07.2014 - 04.2015
WAITRESS/CASHIER
COCO KEYS
02.2014 - 08.2015
North Fort Myers High School
Graduate Certificate -
SUNSTATE ACADEMY OF COSMETOLOGY