Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyera Moore

Pacific,MO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Also have experience in bartending

Overview

9
9
years of professional experience

Work History

Waitress/Bartender

Brown Jerry's
04.2022 - 09.2023
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Warehouse Worker

JBI Belting
01.2015 - 01.2021
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Managed warehouse operations and verified proper shipment procedures.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Strapped items down over protective padding to secure throughout transportation.
  • Performed general housekeeping and cleaning tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Waitress/Bartender

Jp's Bar & Grill
03.2015 - 09.2020
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

High School Diploma - Business

Pacific High School
Pacific, MO
05.2014

Skills

  • Cash Handling
  • Menu Memorization
  • Wine Pairings
  • Special Dietary Requirements
  • Dining Customer Service
  • Hospitality and Accommodation
  • Performance Improvement
  • Complaint Resolution
  • Hospitality Service Expertise
  • Warm and Friendly
  • Guest Satisfaction
  • Special Requests and Substitutions
  • Waiting Tables
  • Ability to Lift 30 Pounds
  • Conflict and Complaint Resolution
  • Specials Promotion and Upselling

Timeline

Waitress/Bartender

Brown Jerry's
04.2022 - 09.2023

Waitress/Bartender

Jp's Bar & Grill
03.2015 - 09.2020

Warehouse Worker

JBI Belting
01.2015 - 01.2021

High School Diploma - Business

Pacific High School

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Keyera Moore