Keyera Phillips
DeSoto,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Customer Care Representative with notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving inquiries efficiently and maintaining high levels of satisfaction. Proven ability to make significant improvements in customer experience by applying proactive listening and empathy in interactions.
Overview
2
2
years of professional experience
Work History
Foundever
Remote Licensed Customer Service Representative
Dallas, TX
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Care Representative
CVS Pharmacy
DeSoto, TX
11.2022 - 09.2024
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Updated databases with new and modified customer data.
Customer Service Representative
Chime
DeSoto, TX
05.2023 - 01.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered customer inquiries via phone, email, and chat.
Sales Associate Manager
DTLR
Dallas, TX
01.2023 - 01.2024
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Education
Bachelor Of Arts For Teaching - Elementary School Teaching
University of Phoenix
Tempe, AZHigh School Diploma -
Carter High School
Dallas, Tx05-2019
Skills
- Email correspondence
- Custom order management
- Billing coordination
- Call logging
- Inbound customer service
- Payment processing
- Project management
- Order processing
- Active listening
- Time management
- Documentation and reporting
- Customer service
- Attention to detail
- Flexible and adaptable
- Computer skills
- Calm under pressure
- Problem resolution
- Organization and time management
Languages
English
Elementary
Timeline
Foundever
Remote Licensed Customer Service Representative
01.2024 - Current
Customer Service Representative
Chime
05.2023 - 01.2024
Sales Associate Manager
DTLR
01.2023 - 01.2024
Customer Care Representative
CVS Pharmacy
11.2022 - 09.2024
High School Diploma -
Carter High School
Bachelor Of Arts For Teaching - Elementary School Teaching
University of Phoenix