Keyera Robinson
Austin,Texas
Summary
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Overview
10
10
years of professional experience
Work History
Defaults Analyst
New American Funding
Austin, TX
03.2025 - Current
- Collaborated with loan officers to streamline the loan approval process.
- Analyzed mortgage applications to ensure compliance with underwriting guidelines.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Expedited loan closings through effective coordination with title companies, attorneys, appraisers, inspectors, and other involved parties.
Shift Lead Teacher - Part Time
WannaPlayCare
Austin, TX
08.2025 - 12.2025
- Developed and implemented age-appropriate lesson plans enhancing cognitive and social development.
- Supervised daily activities ensuring a safe and nurturing environment for children.
- Collaborated with parents to address developmental concerns and promote child progress effectively.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
Customer Care Specialist
New American Funding
Austin, Tx
10.2023 - 03.2025
- Execute mortgage validation processes ensure seamless customer satisfaction through effective warm transfers and survey administration.
- Inquire and gather information as it relates to a customer's financial situation and financial goals.
- Educate both customers and loan officers about next steps for a customer's file.
- Assist with loan servicing website and mobile app payments, denied access and password rests
- Handle phone calls from customers according to department policies and procedures
Payroll/Road Supervisor
Saga Kapital Group
Bloomington, Ca
12.2020 - 09.2023
- Led driver training sessions to improve competencies, enhance operational knowledge and ensure adherence to safety and service protocols
- Set clear performance benchmarks and deadlines aligned with organizational standards driving team accountability and operational consistency
- Implemented automated payroll systems, enhancing accuracy and reducing processing time by 30%.
- Coordinated benefits administration, providing support to employees regarding inquiries and enrollment processes.
- Streamlined payroll workflows, establishing best practices that improved efficiency across the department.
Lead Package Handler
Fedex Ground
Carson, Ca
11.2018 - 11.2020
- Supervised and provided oversight for team member performance, ensuring efficient operations
- Ensured timely pick up and delivery of customers goods during high volume times such as the pandemic and holiday seasons
- Addressed safety concerns and resolved troubleshooting tasks, facilitation of a secure and effective work environment
- Assisting in preparing and sorting packages for delivery, focusing on accuracy and efficiency
Program Payroll Specialist
Academic Charter Elite School
Inglewood, Ca
08.2017 - 01.2019
- Managed comprehensive program operations, ensuring adherence to grant requirement and strict policies
- Facilitated coordination of enrollment and scheduling
- Enabled full student participation in selected classes including band honors, physical education etc.
- Directed budgeting processes, ensuring optimal allocation of resources for projects.
- Reviewed time records for over 100 employees to verify accuracy of information.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
Cashier
El Pollo Loco
Inglewood, Ca
05.2016 - 10.2018
- Accurately processed monetary transactions, ensuring precise cash handling and maintaining financial integrity
- Managed both drive through and front customer responsibilities
- Delivered consistent customer service even when dealing escalations
- Ensured execution of new menu items meet brand standards
- Managed and oversee all entire restaurant operation ensured all operations follow brand and company standards
- Created and managed budgets, monitoring sales and cast controls, analyzing financial reports and identifying areas for cost optimization
Education
High School - Athletics
City Honors College Prep High School
Inglewood, Ca06.2018
Skills
- Customer Service
- Compliance
- Reconciling
- Team Leader
- Computer Literacy
- Professionalism
- MS Excel
- Microsoft office
- Time management
LANGUAGES
English
AWARDS
Honor Roll - 2017 & 2018 given to me due to high performance in academics, Team Support - 2023 given to me by recent company due to me being a helpful tool and completing tasks and trainings in timely manner
Timeline
Shift Lead Teacher - Part Time
WannaPlayCare
08.2025 - 12.2025
Defaults Analyst
New American Funding
03.2025 - Current
Customer Care Specialist
New American Funding
10.2023 - 03.2025
Payroll/Road Supervisor
Saga Kapital Group
12.2020 - 09.2023
Lead Package Handler
Fedex Ground
11.2018 - 11.2020
Program Payroll Specialist
Academic Charter Elite School
08.2017 - 01.2019
Cashier
El Pollo Loco
05.2016 - 10.2018
High School - Athletics
City Honors College Prep High School