Keygan Cross
Summary
Tree Service Groundsman experienced in managing and operating tree service equipment while ensuring adherence to safety protocols and site clean-up procedures. Led teams in high-pressure situations, contributing to successful tree removal and trimming projects through effective communication and problem-solving skills. Customer Service Representative focused on productivity and efficiency, excelling in listening and empathy to address customer needs and foster positive relationships. Fast paced, quick adamant learner.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Jimmy John's
Saint Johns
01.2026 - 04.2026
- Delivered sandwiches to customers across locations, ensuring timely service and customer satisfaction.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Collaborated with team members during busy shifts to streamline operations and enhance service.
- Kept delivery vehicles clean and organized to uphold safety and presentation standards.
- Assisted in preparing food items during peak hours.
Lansing Tree Service
Roger Uplegger
Saint Johns
09.2025 - 01.2026
- Exceeded customer satisfaction by finding creative solutions to problems.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Partnered with cross-functional teams to meet objectives and drive project success.
- Completed day-to-day duties accurately and efficiently.
Retail Sales Associate
Cork & Bottle Liquor
Saint Johns
08.2024 - 09.2025
- Guided customers in product selection and tailored recommendations for enhanced satisfaction.
- Executed cash and credit transactions with accuracy, ensuring a smooth checkout experience.
- Arranged merchandise displays to improve store presentation and facilitate customer access.
Customer Service Cashier
KFC
Saint Johns
03.2022 - 09.2024
- Processed customer transactions accurately and efficiently at fast-paced restaurant environment.
- Assisted customers with menu inquiries and provided recommendations for meal options.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints promptly, contributing to overall customer satisfaction and retention.
- Maintained cleanliness and organization of cashier area to enhance customer experience during peak service periods.
- Trained new cashiers on register operations and customer service best practices to improve service quality.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Home remodeling
M & M Home Improvements
Saint Johns
06.2021 - 09.2022
- Developed comprehensive home remodeling plans aligned with client needs and preferences.
- Executed installation of flooring, cabinetry, and fixtures to precise design specifications.
- Coordinated with subcontractors to maintain high standards of workmanship and meet project deadlines.
Education
St. John's S.T.R.I.V.E.
Saint Johns, MiSkills
- Route optimization
- Route planning
- GPS navigation
- Load management
- Delivery documentation
- Vehicle maintenance
- Basic vehicle maintenance
- Food safety compliance
- Safety compliance
- Equipment operation
- Time management
- Attention to detail
- Problem solving
- Customer service
- Team collaboration
Timeline
Delivery Driver
Jimmy John's
01.2026 - 04.2026
Lansing Tree Service
Roger Uplegger
09.2025 - 01.2026
Retail Sales Associate
Cork & Bottle Liquor
08.2024 - 09.2025
Customer Service Cashier
KFC
03.2022 - 09.2024
Home remodeling
M & M Home Improvements
06.2021 - 09.2022
St. John's S.T.R.I.V.E.