Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Keyjuan Fox

Milwaukee,WI

Summary

Highly dedicated individual seeking a career in the healthcare field. I am looking forward to utilizing my skills in providing excellent customer service and great ethics. Efficiently communicating and working effectively with others as a team member and providing my problem solving skills. I am looking forward to growing, continuing to learn and advance in the medical field. With years of providing great customer service throughout my work career my insight can be very beneficial at understanding patients needs, providing empathy and understanding. Organized Manger with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Income Maintenance Specialist

Department of Health Services
10.2023 - Current
  • Responsibilities include but not limited to conducting interviews & verifying relevant information
  • Answering questions regarding public assistance programs
  • Data entry into various computer systems
  • Initiate collateral contacts for information & verification
  • Maintaining case records.

Call Center Supervisor

Aston Carter
05.2022 - 08.2023
  • Coaching & developing agents to meet & exceed metrics within the company
  • Exporting data & weekly metrics to team members through email
  • Motivates & supports agents through feedback & communication while maintaining a healthy open door policy.

Technical Support Supervisor

Asurion
05.2017 - 01.2022
  • Conducting training classes for new hires & creating coaching methods for seamless transition to production
  • Performing interviews for potential new hires & partnering with recruiting.

Education

Associate Degree - Business -

Milwaukee Area Technical College
Milwaukee, WI
12.2019

Skills

  • Computerized Maintenance Management System
  • Confined Space Entry
  • Facility Management
  • Time Management
  • Organization and Multitasking
  • Team Leadership
  • Inventory Management
  • Project Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.

Timeline

Income Maintenance Specialist

Department of Health Services
10.2023 - Current

Call Center Supervisor

Aston Carter
05.2022 - 08.2023

Technical Support Supervisor

Asurion
05.2017 - 01.2022

Associate Degree - Business -

Milwaukee Area Technical College
Keyjuan Fox