KEYLA DEL VALLE RIVERA
Orlando,FL
Summary
Dynamic and results‑driven Supervisor with 6+ years of experience leading both customer‑service teams and high‑volume warehouse operations. Strong background in coaching staff, improving KPIs, managing escalations, and maintaining service excellence. Skilled in overseeing daily warehouse workflows, optimizing processes, ensuring inventory accuracy, and working with automated systems to enhance speed and efficiency. Recognized for strong leadership, problem‑solving, and the ability to build high‑performing, collaborative teams across diverse operational environments
Overview
19
19
years of professional experience
1
1
Certification
Work History
Material Handler Team Lead
McKesson Surgical Inc.
Orlando, FL
05.2019 - Current
- Supervise daily warehouse operations, ensuring productivity, accuracy, and adherence to company standards.
- Train, coach, and support team members to meet performance goals and deliver high‑quality results.
- Operate and oversee automated systems, including OPEX Perfect Pick, improving picking speed and reducing errors.
- Coordinate workflow distribution, monitor KPIs, and adjust staffing to meet operational demands.
- Conduct inventory audits, resolve discrepancies, and maintain high levels of inventory integrity.
- Collaborate with logistics, quality, and leadership teams to streamline processes and enhance operational efficiency.
- Recognized for maintaining a positive, collaborative work environment and consistently meeting or exceeding productivity targets.
Support Specialist Supervisor
Atento Puerto Rico (Movistar & Sprint)
Caguas, PR
01.2007 - 08.2011
- Supervised daily call center operations, ensuring service quality, productivity, and compliance with company standards.
- Led, coached, and developed customer service representatives to meet performance metrics such as call handling time, customer satisfaction, and issue resolution.
- Monitored KPIs, provided feedback, and implemented action plans to improve team performance.
- Managed escalated customer cases and ensured a positive customer experience.
- Conducted training sessions, performance evaluations, and team meetings to maintain engagement and consistency.
- Monitored emails, organized inboxes, and prioritized messages for supervisors to ensure timely communication.
- Answered and screened calls, scheduled appointments, and documented detailed messages for leadership.
- Performed accurate data entry and managed documents for various projects.
- Maintained a well‑organized database system to improve information accessibility and operational accuracy.
Education
GED -
Florida Technical College
Tampa, FL06-2021
Skills
- Supervise daily warehouse operations, ensuring productivity, accuracy, and adherence to company standards
- Train, coach, and support team members to meet performance goals and deliver high‑quality results
- Operate and oversee automated systems, including OPEX Perfect Pick, improving picking speed and reducing errors
- Coordinate workflow distribution, monitor KPIs, and adjust staffing to meet operational demands
- Conduct inventory audits, resolve discrepancies, and maintain high levels of inventory integrity
- Collaborate with logistics, quality, and leadership teams to streamline processes and enhance operational efficiency
- Recognized for maintaining a positive, collaborative work environment and consistently meeting or exceeding productivity targets
Certification
- Forklift Operation Certification
- Reach Truck Operation Certification
- Pallet Jack Operation Certification (Manual & Electric)
- OPEX Perfect Pick System Training
- Warehouse Safety & Equipment Handling Training
- Material Handling Operations Training
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Material Handler Team Lead
McKesson Surgical Inc.
05.2019 - Current
Support Specialist Supervisor
Atento Puerto Rico (Movistar & Sprint)
01.2007 - 08.2011
GED -
Florida Technical College