Keyla Ochoa
Gila Bend,AZ
Summary
Dynamic and adaptable professional with a background in customer service as a cashier and library assistance at Maricopa County Library District. Excelled in team collaboration and computer assistance, enhancing service offerings and customer satisfaction. Proven track record in time management and reliability, with a commitment to professional growth and consistent performance.
Overview
3
3
years of professional experience
Work History
Library Assistant
Maricopa County Library District
10.2023 - Current
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Answered patron questions in-person or by phone regarding library services and resources.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
Cashier Team Lead
Carl's Jr
12.2021 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Pharmacy Technician Specialist
MedCerts
Livonia, MI06-2023
High School Diploma -
Gila Bend High School
Gila Bend, AZ05-2023
Skills
- Written and oral communication
- Computer assistance
- Customer service
- Time management skills
- Reliability and punctuality
- Team collaboration
- Adaptable and flexible
- Professionalism and courtesy
- Communication
- Eagerness to learn
- Consistency
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Library Assistant
Maricopa County Library District
10.2023 - Current
Cashier Team Lead
Carl's Jr
12.2021 - 06.2023
No Degree - Pharmacy Technician Specialist
MedCerts
High School Diploma -
Gila Bend High School
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