Keylene Soto
Paterson,NJ
Summary
Motivated and detail-oriented professional with experience in customer service, sales, and healthcare. Skilled in patient care, specimen collection, and compliance procedures. Currently pursuing undergraduate studies at William Paterson University and seeking opportunities to apply healthcare knowledge and strong interpersonal skills in a professional environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Assistant – Student Services
William Paterson University
04.2025 - 07.2025
- Greeted and assisted students, faculty, and visitors at the Student Services office.
- Answered phone calls, scheduled appointments, and managed inquiries.
- Provided guidance on university services, forms, and resources.
- Supported administrative staff with filing, data entry, and document preparation.
Medical Assistant
Fit4basic
03.2024 - 09.2024
- Assisted physicians with patient examinations and clinical procedures.
- Measured and recorded vital signs, updated patient records, and managed EHR systems.
- Educated patients on treatment plans and follow-up care.
- Supported administrative tasks including scheduling and medical documentation.
Phlebotomist
Fit4basic
02.2024 - 06.2024
- Collected and processed blood specimens with accuracy and compliance.
- Ensured laboratory safety and maintained equipment.
- Provided compassionate patient interaction and care during procedures.
- Managed documentation and electronic health records (EHR).
Retail Sales Associate
Kohl’s, Inc.
10.2022 - 01.2023
- Delivered excellent customer service in a fast-paced retail setting.
- Assisted with sales, product knowledge, and upselling techniques.
- Handled transactions accurately, including cash handling.
- Maintained store presentation and supported inventory management.
Education
Undergraduate Student -
William Paterson University
Wayne, NJ08.2025
High School Diploma -
Paterson STEAM High School
Paterson, NJ06.2024
Skills
- Customer Service Excellence
- Sales & Communication Skills
- Patient Care & Support
- Medical Terminology
- Venipuncture & Specimen Collection
- Vital Signs Monitoring
- Laboratory Safety Procedures
- Electronic Health Records (EHR)
- Administrative & Front Desk Support
Certification
- Phlebotomy
- Medical Assistant
- CPR
Timeline
Front Desk Assistant – Student Services
William Paterson University
04.2025 - 07.2025
Medical Assistant
Fit4basic
03.2024 - 09.2024
Phlebotomist
Fit4basic
02.2024 - 06.2024
Retail Sales Associate
Kohl’s, Inc.
10.2022 - 01.2023
Undergraduate Student -
William Paterson University
High School Diploma -
Paterson STEAM High School