Keyli Ayala
Austin,TX
Summary
Driven and bilingual professional with a track record at José Reyes Construction as an assistant enhancing customer satisfaction and streamlining operations. Skilled in computer applications and team collaboration, demonstrated through effective problem-solving and multitasking. Achieved significant improvements in data management and client relations, showcasing strong analytical thinking and interpersonal skills. Dedicated to learning new things and making the most with what I know as well as using it in everyday situations.
Overview
2
2
years of professional experience
Work History
Assistant
José Reyes Construction LLC
South Carolina
12.2023 - 10.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Improved data management by creating comprehensive databases for easier access to critical information.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
Housekeeping Cleaner
Vilma Ayala
North Augusta, SC
11.2023 - 07.2024
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Disposed of trash and recyclables each day to avoid waste buildup.
- On and off job would go if needed.
Cashier
House of Chan
South Carolina
10.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
North Augusta High School
North Augusta, SCSkills
- Fast Learner
- Bilingual
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Basic Mathematics
- Schedule and calendar management
- Product and service knowledge
- Customer Service
- Multitasking
- Teamwork and Collaboration
- Organizational Skills
- Strong Problem Solver
- Active Listening
- Professional and mature
- Excellent Communication
- Supply Restocking
- Analytical Thinking
- Written Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant
José Reyes Construction LLC
12.2023 - 10.2024
Housekeeping Cleaner
Vilma Ayala
11.2023 - 07.2024
Cashier
House of Chan
10.2022 - 12.2023
North Augusta High School