Keyli Garcia
Snellville,GA
Summary
Dynamic customer service professional with a friendly, positive attitude and proven problem-solving skills. At AT&T , Verizon and T Mobile Call Center, I enhanced customer satisfaction and retention through effective communication and teamwork. Adaptable and dependable, I thrive in fast-paced environments, consistently achieving high performance while training new staff and improving service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medlock Pediatrics
Front Desk Office
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Call Center Representative
DIRECTV
04.2024 - 06.2025
- Managed high volumes of inbound customer inquiries, ensuring timely and accurate responses.
- Resolved customer issues by utilizing problem-solving skills and product knowledge.
- Documented call interactions in CRM system to maintain accurate customer records.
- Assisted in training new team members on call center operations and best practices.
Tacos and Tequila
Server and Bartender
01.2022 - 03.2024
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
AT&T Call Center
08.2018 - 01.2019
- Resolved customer inquiries via phone, ensuring high levels of satisfaction and retention.
- Utilized CRM software to track interactions and streamline service processes.
- Assisted in training new staff on call handling protocols and best practices.
- Collaborated with team members to improve response times and service quality.
Call Center Agent, Inbound Sales
Sirius XM
01.2016 - 06.2018
- Managed inbound sales calls, effectively addressing customer inquiries and product information.
- Guided customers through purchase processes, ensuring a seamless transaction experience.
- Utilized CRM software to track leads and document customer interactions accurately.
- Collaborated with team members to develop strategies for enhancing sales performance.
Education
High School Diploma -
Happy New Dawn
Honduras05-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Dependable and responsible
Certification
- HIPPA Certification
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Medlock Pediatrics
Front Desk Office
06.2025 - Current
Call Center Representative
DIRECTV
04.2024 - 06.2025
Tacos and Tequila
Server and Bartender
01.2022 - 03.2024
Customer Service Representative
AT&T Call Center
08.2018 - 01.2019
Call Center Agent, Inbound Sales
Sirius XM
01.2016 - 06.2018
High School Diploma -
Happy New Dawn