Keiyana Brown
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Front Desk Office
02.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Capital One
01.2018 - 02.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC12.2027
High School Diploma -
Monroe High School
Albany, GA05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Call center experience
- Problem Resolution
- Customer Support
- Customer Satisfaction
- Written and oral communication
Timeline
Customer Service Representative
Front Desk Office
02.2021 - 08.2023
Customer Service Cashier
Capital One
01.2018 - 02.2021
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
Monroe High School
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