Keyli Jimenez-Santos
Richmond
Summary
Motivated individual with strong teamwork, communication, and problem-solving skills. Demonstrates reliability and initiative in adapting to new challenges. Eager to support team objectives and contribute positively to workplace success.
Overview
3
3
years of professional experience
Work History
Newborn Hearing Screener
Pediatrix
Midlothian, VA
05.2025 - Current
- Conducted comprehensive hearing screenings for newborns to ensure early detection of auditory issues.
- Collaborated with healthcare team to develop individualized care plans based on screening outcomes.
- Educated parents on hearing screening processes and importance of follow-up assessments.
- Maintained accurate records of newborn screenings and communicated results to medical staff promptly.
- Adapted quickly to changes in procedures and protocols while maintaining high standards of care.
Receptionist Coordinator
Americas Best Contacts And Eyeclasses
Richmond, Va
02.2024 - 04.2025
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling using electronic health record systems to optimize office efficiency.
- Assisted in training new staff on customer service protocols and office procedures.
- Handled incoming calls, directing inquiries to appropriate departments while maintaining professionalism.
- Implemented process improvements that enhanced workflow and reduced waiting times for patients.
- Resolved client concerns promptly, fostering positive relationships that contributed to patient satisfaction rates.
Cashier
Walmart
Richmond, Va
05.2023 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
- Assisted in training new cashiers on operational procedures and best practices.
- Managed inventory restocking at registers to ensure product availability for customers.
Education
High School Diploma -
Franklin Military Academy
Skills
- Patient communication
- Data recording accuracy
- Infection control adherence
- Teamwork and collaboration
- Problem-solving abilities
- Team collaboration
- Clinical documentation
- Maintaining patient records
Languages
English
Spanish
Native or Bilingual
Timeline
Newborn Hearing Screener
Pediatrix
05.2025 - Current
Receptionist Coordinator
Americas Best Contacts And Eyeclasses
02.2024 - 04.2025
Cashier
Walmart
05.2023 - 12.2023
High School Diploma -
Franklin Military Academy