Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Keyli Perez Velasquez

Goldsboro,MD

Summary

Dynamic and results-oriented professional with extensive experience at McDonald's Restaurant, adept in team leadership and customer service monitoring. I excel in employee engagement and multitasking, significantly enhancing productivity and customer satisfaction. Proven track record in achieving sales support goals, and fostering a cohesive work environment. I am fluent in Spanish, ensuring diverse client needs are met with precision and care.

Overview

6
6
years of professional experience

Work History

Swing Shift Manager

McDonald's Restaurant
Denton, MD
07.2019 - Current
  • Monitors and regulates operational activities.
  • Ensures efficient delivery of food by promptly distributing it to service staff.
  • Guides staff through restaurant protocols to ensure consistent, positive interactions.
  • Directs dining room operations to maintain high standards of service.
  • Contributes to a cohesive work environment, driving higher productivity levels.
  • Manages time effectively to ensure tasks are completed on schedule, and deadlines are met.
  • Approaches customers and engages in conversation through the use of effective interpersonal and people skills.
  • Optimizes task prioritization for service objective achievement.
  • Displays adeptness in problem-solving, resolving issues efficiently.
  • Supported interview sessions and onboarding of new employees.

Lash Artist

Elegant Eyes LLC
Denton, MD
01.2021 - 12.2021
  • Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
  • Displayed proficiency in identifying diverse lash styles.
  • Assisted receptionist by answering phones, scheduling appointments and collecting payments.
  • Guided customers through aftercare practices for extended lash extensions durability.
  • Developed creative ideas for promotional campaigns aimed at increasing sales.
  • Guaranteed exceptional customer service at every interaction.
  • Recommended appropriate home care products suitable for each client's needs.
  • Ensured work area was consistently clean and desinfected following every appointment.

Education

Associate of Arts -

Chesapeake College
Wye Mills, MD
12-2024

High School Diploma -

North Caroline High School
Ridgely, MD
06-2021

Cosmetology Licence - Cosmetology

Caroline Career And Technology Center
Ridgely, MD
06-2021

Skills

  • Fluent in Spanish
  • Employee engagement
  • Customer service monitoring
  • Health and safety
  • Sales support
  • Goal setting
  • Time management
  • Multitasking Abilities
  • Active listening
  • Serve customers
  • Team leadership
  • Decision-making
  • Attention to detail
  • Reliability and punctuality
  • Dependable and responsible

Accomplishments

  • Recently graduated from community college and will be pursuing a degree in social work beginning fall of 2025.

Languages

Spanish
Native/ Bilingual

Affiliations

  • I love to shop!
  • I enjoy doing fitness-related activities!
  • I enjoy finding new hobbies!
  • I enjoy spending time with friends and family!

Timeline

Lash Artist

Elegant Eyes LLC
01.2021 - 12.2021

Swing Shift Manager

McDonald's Restaurant
07.2019 - Current

Associate of Arts -

Chesapeake College

High School Diploma -

North Caroline High School

Cosmetology Licence - Cosmetology

Caroline Career And Technology Center

Similar Profiles

CREATE PROFILE
Keyli Perez Velasquez