Keymonta Whipple
Douglas,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities with experience using computers, Excel, and outlook
Overview
10
10
years of professional experience
Work History
Customer Support Advisor
Teleperformance USA
Douglas, Georgia
05.2024 - Current
- Performed regular follow-ups with customers after their inquiries had been resolved.
- Resolved customer complaints in a professional manner to ensure customer satisfaction.
- Participated in process improvement initiatives aimed at streamlining workflow processes.
- Utilized CRM software tools to track all incoming queries from customers.
- Ensured compliance with company policies when handling sensitive information from customers.
- Assisted customers with technical issues related to product installation or usage.
- Created detailed reports on customer service metrics such as response time, resolution rate.
- Used a computer, excel, and outlook to perform daily duties.
Correctional Officer
Coffee Correctional Facility
Nicholls, Georgia
04.2023 - 05.2024
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Customer Support Advisor
Trusted Securities, LLC
Douglas, Georgia
09.2021 - 05.2024
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Verified accuracy of data entry into company database system.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Utilized computer systems to access accounts for research purposes.
- Assisted customers with product selection based on individual needs.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Adhered to company policies and procedures while assisting customers with their needs.
- Created detailed reports detailing customer interactions that were shared with senior staff members.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Provided accurate, valid and complete information by using the right methods and tools.
- Processed orders accurately according to established guidelines and timelines.
Front Desk Receptionist
National Health Care Center
Stockbridge, Georgia
07.2018 - 08.2021
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled sensitive information in a confidential manner.
Retail Sales Associate
Family Dollar
Riverdale, Ga , GA
08.2017 - 01.2020
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled customer complaints in a professional manner.
Customer Service Cashier
Steak N Shake
Morrow, Georgia
03.2014 - 09.2017
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
High School Diploma -
Georgia Cyber Academy
07-2017
Skills
- CRM Software
- Call handling
- Customer Success Management
- Software troubleshooting
- Performance Tracking
- Call Documentation
- Customer Service
- Call Center Operations
- Professional telephone demeanor
- Operating systems
Timeline
Customer Support Advisor
Teleperformance USA
05.2024 - Current
Correctional Officer
Coffee Correctional Facility
04.2023 - 05.2024
Customer Support Advisor
Trusted Securities, LLC
09.2021 - 05.2024
Front Desk Receptionist
National Health Care Center
07.2018 - 08.2021
Retail Sales Associate
Family Dollar
08.2017 - 01.2020
Customer Service Cashier
Steak N Shake
03.2014 - 09.2017
High School Diploma -
Georgia Cyber Academy