Keynai Langley
Elmer,LA
Summary
Dynamic and results-driven professional with a proven track record at Raising Cane's, excelling in customer service and teamwork. Demonstrated strong problem-solving abilities and effective cash handling skills, significantly enhancing customer satisfaction and operational efficiency. Committed to maintaining high standards of cleanliness and safety while fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Canes Crew
Raising Cane's
Alexandria, LA
11.2023 - Current
- Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Operated restaurant equipment safely and efficiently, maintaining high standards of cleanliness and safety protocols.
- Collaborated with team members to streamline food preparation processes, enhancing overall kitchen efficiency.
- Assisted in training new crew members on operational procedures and best practices for optimal performance.
- Monitored inventory levels and restocked supplies to ensure consistent product availability during peak hours.
- Contributed to team goals by actively participating in daily briefings and promoting a positive work culture.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Oak Hill
Elmer, LASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Safety
- Resilience and persistence
- Hospitality service expertise
- Complex Problem-solving
- Visual communication
- Creativity and innovation
- Inventory restocking
- Order management
- Performance improvement
- Menu memorization
- Supplies monitoring and restocking
- Telephone etiquette
- Cooking
- Positive company representation
- Food running
- Health code compliance
- Beverage preparation
- Assertiveness
- Equipment maintenance
- Diversity awareness
- Ordering procedures
- Influencing skills
- Housekeeping
- Inventory counts
- Point-of-sale transactions
- Quality control checks
- Salesmanship
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Sanitation protocols
- Stock management
- Table setting
- Recipe adherence
- Company standards
- Product cross-selling
- Sanitizing
- Team contributions
- Workplace efficiency
- Team player
- Cleaning and organization
- Collaboration and teamwork
- Dependable and cooperative
- Adaptability and flexibility
- Line efficiency
Timeline
Canes Crew
Raising Cane's
11.2023 - Current
Oak Hill