KeyNarra Ingram
Little Rock,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
DoorDash
Little Rock, AR
11.2020 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Operated GPS devices to locate addresses for deliveries.
- Adhered to company policies and procedures related to safety and security standards.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Customer Service Cashier
Circle K
Little Rock, AR
12.2023 - 08.2024
- Checked personal identifications during alcohol and tobacco sales.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cafeteria Worker
Chartwells Schools Dining Services
Little Rock, AR
02.2022 - 05.2022
- Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
- Assisted with inventory control of food, supplies, and equipment.
- Organized and prepared ingredients for batch cooking.
- Monitored food temperatures to ensure safety and compliance with health regulations.
- Adhered to dietary restrictions and allergies when preparing and serving meals.
Car Wash Attendant
Zips Car Wash
Little Rock, AR
08.2020 - 12.2021
- Ensured all safety protocols were followed during the car wash process.
- Performed minor maintenance tasks on car wash equipment.
- Cleaned interior and exterior of vehicles using cleaning products and tools such as vacuums, brushes, towels, sponges.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Housekeeper
UAMS Family Medical Center
Little Rock, AR
07.2020 - 01.2021
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Maintained and organized cleaning supplies stock.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Pharmacy Technician
Kroger's Pharmacy
Little Rock, AR
01.2019 - 03.2019
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Prepared prescription transfers to other pharmacies.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Dispensed medications to patients, ensuring correct dosages and instructions.
- Ensured accuracy and confidentiality in data entry and financial transactions.
Cashier Team Lead
Family Dollar
Little Rock, AR
11.2017 - 05.2018
- Processed refunds and exchanges according to company policy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Customer Service Representative
Pizza Hut
Little Rock, AR
06.2015 - 02.2016
- Maintained a high level of professionalism when dealing with difficult customers.
- Executed sales strategies to meet and exceed targets, enhancing customer satisfaction.
- Prepared and cooked food items while maintaining high standards of quality and safety.
- Handled telecommunications inquiries and resolved customer issues efficiently.
Sales Associate
Citi Trends
Little Rock, AR
05.2015 - 12.2015
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection and provided exceptional customer service.
- Managed cash transactions efficiently and accurately as a cashier.
Education
High School Diploma -
McClellan High School
Little Rock, AR05-2016
Associate of Applied Science - Health Information Technology
Pulaski Technical College
North Little Rock, ARSkills
- Delivery pickup
- Punctual and reliable
- Problem-solving
- Data entry
- Customer relationship management (CRM)
- Multitasking and organization
- Customer service
- ServSafe
Certification
- Arkansas Driver Licenses
- Pharmacy Technician Licenses
Accomplishments
- City of Little Rock Internship (2015-2019)
Timeline
Customer Service Cashier
Circle K
12.2023 - 08.2024
Cafeteria Worker
Chartwells Schools Dining Services
02.2022 - 05.2022
Driver
DoorDash
11.2020 - Current
Car Wash Attendant
Zips Car Wash
08.2020 - 12.2021
Housekeeper
UAMS Family Medical Center
07.2020 - 01.2021
Pharmacy Technician
Kroger's Pharmacy
01.2019 - 03.2019
Cashier Team Lead
Family Dollar
11.2017 - 05.2018
Customer Service Representative
Pizza Hut
06.2015 - 02.2016
Sales Associate
Citi Trends
05.2015 - 12.2015
High School Diploma -
McClellan High School
Associate of Applied Science - Health Information Technology
Pulaski Technical College