Keyon Gay
Summary
Strong dedication to resolve issues/task and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients or members.
Overview
4
4
years of professional experience
Work History
Outreach Operations Representative
Optum (Contract)
02.2024 - Current
- Conducted thorough research to provide accurate information to member records regarding accurate benefits/eligibility details.
- Managing and adhering to PHI policies, data preparation and performing employer/insurer outreach. Making approx. 60+ outbound calls daily and meeting specific metrics.
- Accurately evaluate data from multiple resources and update internal systems/applications with results of investigation.
Logistics Specialist
Coloplast Corporation (Contract)
02.2023 - 06.2023
- Develop and implement cost-saving strategies to optimize the logistics process and reduce expenses for the company
- Identify and resolve any issues or obstacles that may arise during the transportation process to ensure smooth and efficient delivery of goods
- Collaborate with internal stakeholders, such as sales and customer service teams, to ensure accurate and on-time delivery of products to customers
- Monitor inventory levels and coordinate with suppliers to ensure timely replenishment of stock.
Housing Specialist
Guidehouse
04.2022 - 12.2022
- Reviewed documentation, and worked with property management to authenticate information provided to avoid fraud and misinformation
- Collaborate with local community organizations to identify and secure resources for clients in need of housing assistance
- Develop and implement innovative strategies to increase the efficiency and effectiveness of the housing assistance process.
Academic Advising Representative
Capella University
02.2020 - 11.2021
- Provide guidance and support to students to ensure they are maximizing their educational experience at Capella University and are on track to meet their academic goals
- Proactively monitor students' progress and identify any potential issues or barriers to their academic success, providing timely interventions and resources to help them overcome challenges
- Maintain up-to-date knowledge of Capella University's academic programs, policies, and resources in order to accurately advise students on their educational options and opportunities.
Education
High School Diploma -
Central Senior High School
Saint Paul, MN06.2013
Skills
- Time Management
- Data Analysis
- Adaptability
- Communication
- Conflict Resolution
- Quality Control
References
- Melinda Segelstrom, Coloplast Corperation, usmwo@coloplast.com, 612-245-3744
- Felicia Jones, Guidehouse, 803-237-2246
- Melissa Kuhl-Schuehle, AVID Coordinator, melissa.kuhl-schuehle@spps.org, 651-274-8894
- Keyon Gay, Customer Support Representative, Minneapolis, 55403, (202) 718-6200, keyindigo@icloud.com
Timeline
Outreach Operations Representative
Optum (Contract)
02.2024 - Current
Logistics Specialist
Coloplast Corporation (Contract)
02.2023 - 06.2023
Housing Specialist
Guidehouse
04.2022 - 12.2022
Academic Advising Representative
Capella University
02.2020 - 11.2021
High School Diploma -
Central Senior High School
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