Jennifer Battista
Syracuse,NY
Summary
Dedicated and adaptable professional seeking a remote position where I can use my knowledge and experience to deliver positive results and contribute to the growth and success of the organization.
Overview
25
25
years of professional experience
Work History
Outreach Operations Representative
CSI Companies
Remote
05.2024 - Current
- This job involves outreach to providers offices and medical facilities with the end goal to obtain medical records for chart reviews and audits
- Involves calling 40 providers a day, researching providers contact information, and working towards resolution of getting medical records sent in for time-sensitive reviews or audits
- Involves meeting and exceeding daily metrics of productivity, quality, and idle times effectively
- Working in a remote environment
- Excellent customer service skills, time-management skills and organization skills
Chart Retrieval Specialist
Episource
Syracuse, NY
08.2022 - 05.2024
- Collect medical records from various healthcare providers on behalf of specific health plans for review
- Conduct fieldwork for the collection of paper and electronic medical records
- Knowledge of various EHR & EMR systems and occasional travel
Medicaid Transportation Advocate
CPS Recruitment
Syracuse, NY
12.2021 - 06.2022
- Worked in a fast-paced customer service environment
- Delivered a high level of service to Medicaid enrollees, medical providers, and transportation provider
- Assisted in scheduling transportation services to Medicaid enrollees and assisting them with any emergency service or issue that arose
Childcare Provider
Self-Employed
Syracuse, NY
07.2013 - 01.2021
- Supervised and monitored the safety of school-age children before and after school
- Organized and implemented daily activities to keep children active physically and cognitively
- Provided daily care and fulfilled the needs of the children
- Performed administrative work such as bookkeeping and record-keeping
Long-Term Disability Specialist
The Hartford
Syracuse, NY
01.2004 - 06.2013
- Conducted quality analysis and review of claim files, policy language, and medical records
- Provided excellent customer service and communication with employers, physicians, and claimants
- Mentored and trained new employees for a period of 4-6 weeks, providing guidance and support in understanding the disability claims process
- Shared knowledge of company policies and procedures
- Assisted trainees in developing skills in assessing disability claims, determining eligibility, and managing case files
- Provided ongoing feedback and evaluation to help trainees identify areas for improvement and build upon their strengths
Short-Term Disability Analyst
The Hartford
Syracuse, NY
03.2000 - 01.2004
- Managed short-term disability claims
- Reviewed policy language, employment and salary verification, and medical records
- Initiated ongoing communication with claimants to explain the claim process and requirements
- Communicated with employers and physicians to obtain necessary information
Education
Bachelor of Science - Economics & Management Science
State University of New York at Cortland
Cortland, NYSkills
- Management
- Customer Service
- Communication
- Time Management
- Interpersonal Skills
- Problem-Solving Skills
- Critical Thinking Skills
- Medical Records Experience
- HIPAA Experience
- ICD-9 experience
- Decision Making
- Attention to Detail
- Analyzing Skills
- Typing Speed: 60 wpm
- Computer Skills: Microsoft Word
- Computer Skills: Excel
- Computer Skills: PowerPoint
- Computer Skills: Teams
- Computer Skills: Outlook
- Computer Skills: Google Suite
- Computer Skills: EHR & EMR systems (Medent, Onco, Treknet & Citrix, Epic, Allscripts, eClinicalWorks, Nextgen, One Content, etc)
Timeline
Outreach Operations Representative
CSI Companies
05.2024 - Current
Chart Retrieval Specialist
Episource
08.2022 - 05.2024
Medicaid Transportation Advocate
CPS Recruitment
12.2021 - 06.2022
Childcare Provider
Self-Employed
07.2013 - 01.2021
Long-Term Disability Specialist
The Hartford
01.2004 - 06.2013
Short-Term Disability Analyst
The Hartford
03.2000 - 01.2004
Bachelor of Science - Economics & Management Science
State University of New York at Cortland