Keyon Nkrumah Charles
Greensboro,USA
Summary
Aspiring QA Analyst with a strong foundation in Computer Graphics Technology, specializing in User Experience. Currently a freshman at North Carolina A&T State University, I have developed essential skills in digital design and user-centered approaches, supported by practical knowledge in AutoCAD and various Adobe products. My hands-on work experience in fast-paced environments, such as Whataburger and Walmart, has honed my ability to work efficiently while maintaining high standards of quality and customer satisfaction. With a commitment to enhancing user experiences in the gaming industry, I am eager to leverage my skills in software quality assurance and contribute to innovative projects.
Overview
3
3
years of professional experience
Work History
Service Desk Technician
North Carolina A & T State Univ
09.2025 - Current
- Provided front-line technical support for hardware and software issues across university departments.
- Assisted users with troubleshooting and resolving IT-related problems via phone, email, and in-person interactions.
- Documented service requests and resolutions accurately in ticketing system to maintain clear communication records.
- Collaborated with team members to escalate complex issues to senior technicians for timely resolution.
- Maintained inventory of IT equipment and supplies, ensuring availability for operational needs.
- Participated in continuous learning initiatives to stay updated on emerging technologies and best practices in IT support.
- Contributed to improving service desk processes by providing feedback on recurring issues and suggesting solutions.
- Developed knowledge base articles for common issues, enabling faster resolutions for endusers.
Customer Service
Walmart
11.2022 - 07.2023
- Provided exceptional customer service, resolving inquiries and issues on spot.
Customer Service
Kroger
06.2022 - 08.2022
- Provided exceptional customer service, resolving inquiries and issues on spot.
Education
Bachelor of Science - Computer Graphics Technology, User Experience, Minor in Computer Science
05.2024
- Relevant Coursework:
- Completed relevant coursework in Design Fundamentals, UX/UI Design, and Adobe Products, equipping me with essential skills in digital design and user-centered approaches.
- Developed practical knowledge in beginner AutoCAD, enhancing my proficiency in design applications and technology integration.
- GPA: 3.60 GPA Dean’s List
Skills
- Computer Software: Microsoft Office
- AutoCad
- Python
Languages
English
Native or Bilingual
Interests
- Graphic Design
- Photography
Extracurricular Activities
Kell High School Marching Band | Alto Saxophone | August 2020 – May 2024 Participated in state competitions. North Carolina A&T Caribbean Student Association, Member Participated in the Caribbean Student Association Showcase Georgia Aggies, Member Member of Alpha Lambda Delta Honor Society
Timeline
Service Desk Technician - North Carolina A & T State Univ
09.2025 - Current
Customer Service - Walmart
11.2022 - 07.2023
Customer Service - Kroger
06.2022 - 08.2022
North Carolina A&T State University - Bachelor of Science, Computer Graphics Technology, User Experience, Minor in Computer Science