Keyon Williams
East Orange,NJ
Summary
Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
11
11
years of professional experience
Work History
Assistant Conductor
Nj Transit
Dover, NJ
05.2024 - Current
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
- Demonstrated expert knowledge of railroad regulations, ensuring compliance throughout all aspects of train operations.
- Maintained strict schedules for passengers and cargo.
- Maximized efficiency by coordinating switch movements and coupling train cars during station stops.
- Contributed to a positive work environment by fostering teamwork and collaboration among crew members.
- Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
- Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
- Provided exceptional customer service, assisting passengers with boarding, seating, and luggage storage.
- Made public announcements on routes and delays.
Clerk
USPS
Jersey City, NJ
11.2015 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Received and routed business correspondence to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Interacted with customers by phone, email or in-person to provide information.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Shift Lead
Walgreens
Newark, NJ
01.2015 - 01.2016
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
Education
High School Diploma -
STEM Academy High School
East Orange, NJ06.2014
Skills
- NORAC Qualified
- Multitasking and Prioritization
- Materials Organization
- Flexible and Adaptable
- Team Collaboration
- Microsoft Office
- Data Recording
- Verbal and Written Communication
- Prioritization and Time Management
- Data Entry and 10-Key
- Customer Service
- Staff Training
- Team Leadership
Timeline
Assistant Conductor
Nj Transit
05.2024 - Current
Clerk
USPS
11.2015 - Current
Shift Lead
Walgreens
01.2015 - 01.2016
High School Diploma -
STEM Academy High School