KEYONA DYSON
Meriden,CT
Summary
Highly motivated and results-oriented professional with a proven record of exceeding expectations. Skilled in negotiation, market analysis, effective communication and interpersonal skills to build lasting relationships and achieve goals.
Knowledgeable Manager and Sales Leader with proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Demonstrated excellence in financial oversight and stakeholder engagement.
Overview
27
27
years of professional experience
Work History
Executive Director
Ready4TheWorld
01.2025 - Current
- Work closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw the stand up of financial platform, management, that will ensure fiscal responsibility and long-term sustainability for the organization.
- Advocated for organization and company mission to raise awareness and support.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Realtor| Executive Assistant | Operations Manager
The Vasco Team at Keller Williams Legacy Partners and eXp Realty
03.2021 - Current
- Successfully guided and assisted thirty-nine sellers and thirteen buyers in achieving their real estate goals.
- Utilized market analysis to secure optimal selling prices for sellers and negotiate favorable deals for buyers.
- Cultivated strong client relationships by understanding their needs and providing personalized solutions.
- Streamlined the buying and selling process for clients, increasing efficiency and satisfaction.
- Developed and implemented clear procedures, optimizing team workflow and productivity.
Sales Operations Advisor
CIGNA
09.2010 - 05.2019
- Managed strategic partnerships with external insurance vendors with a vendor contract/transaction value of $11mil, ensuring alignment with business goals.
- Sourced, vetted, and onboarded third-party call centers managing an average of 250 licensed sales agents.
- Increased sales averages by 24% year-over-year through implementation strategic call center solutions including KPIs and governance plans of contractual performance.
- Executed Intelligent Call Routing Program, resulting in 25% reduction in customer service calls, increased referrals, and 50% reduction in abandonment rate.
- Strategic Project Lead for Process Improvements initiative including:
- Centralized repository of lead contact system, Improved Interactive Voice Response (IVR) tree, and Realtime reporting database.
Operations Senior Specialist
CIGNA
08.2007 - 09.2010
- Provided training oversight for a department of 500+ employees to spearhead implementation of the company's first work-from-home program, utilizing project management tools, fostering collaboration across departments, and successfully negotiating program rollout.
- Program managed compliance programs with Medicaid cost avoidance, vendor performance review, and all training for department.
Credit Sales Manager
GE Money
05.2006 - 08.2007
- Increased credit card program sales by 6% year-over-year and maintained a high sales average across thirty-two stores.
- Developed and executed strategies to drive customer acquisition and program penetration.
Customer Service | Client Relationship Manager
GE Consumer Finance
08.2004 - 05.2006
- Implemented solutions to improve customer satisfaction, including client presentations, associate training, and development of online support tools.
- Established a mentoring program for high-potential employees.
Compliance Analyst
GE Asset Management
02.2002 - 08.2004
- Developed and implemented programs to mitigate financial risks, including anti-money laundering measures and fair-trade allocation procedures.
- Ensured compliance with industry regulations through policy development and audits.
Management Development Program
GE Card Services
05.1998 - 02.2002
Education
Master of Business Administration - MBA
Bachelor of Science - Political Science, Public Administration
Skills
- Stakeholder involvement
- Program management
- Strategic planning
- Project management
- Operations management
- Relationship building
- Compliance and regulations
- Strategic operational planning
- Crisis management
- Client support coordination
- Supplier relationship management
Accomplishments
- Supervised team of 250 staff members during peak season.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Executive Director - Ready4TheWorld
01.2025 - Current
Realtor| Executive Assistant | Operations Manager - The Vasco Team at Keller Williams Legacy Partners and eXp Realty
03.2021 - Current
Sales Operations Advisor - CIGNA
09.2010 - 05.2019
Operations Senior Specialist - CIGNA
08.2007 - 09.2010
Credit Sales Manager - GE Money
05.2006 - 08.2007
Customer Service | Client Relationship Manager - GE Consumer Finance
08.2004 - 05.2006
Compliance Analyst - GE Asset Management
02.2002 - 08.2004
Management Development Program - GE Card Services
05.1998 - 02.2002
Bethune-Cookman College - Bachelor of Science, Political Science, Public Administration
The University of New Haven - Master of Business Administration, MBA
Additional Experience
- Executive Board President – Hollow Brook II Condo Assoc (Jan 2017 to Present)
- Led the governance and management of a 37-unit condominium complex.
- Liaison between homeowners and the property management company.
- Facilitated board meetings and ensured adherence to established protocols.
- Executive Board Secretary - Meriden Raiders Football and Cheer (Jan 2020 – Jan 2022)
- Managed board communications and maintained accurate meeting records.
Similar Profiles
Veronica LespierVeronica Lespier
Emergency Room Medical Secretary at Midstate Medical CenterEmergency Room Medical Secretary at Midstate Medical Center
Aya SolahAya Solah
Certified Nursing Assistant (Per Diem) at Regency House Nursing and Rehabilitation CenterCertified Nursing Assistant (Per Diem) at Regency House Nursing and Rehabilitation Center
Janice RosadoJanice Rosado
Licensed Realtor at Coldwell Banker RealtyLicensed Realtor at Coldwell Banker Realty
Joy ThompsonJoy Thompson
Executive Director at Court Appointed Special Advocates of Mesa CountyExecutive Director at Court Appointed Special Advocates of Mesa County
Mathew MontelongoMathew Montelongo
Executive Director at Northwest YMCAExecutive Director at Northwest YMCA