Keyona McDonald
Florissant ,MO
Summary
Dynamic professional with extensive experience at Sodexo Food Service, excelling in staff management and operations oversight. Proven track record in enhancing team productivity and customer satisfaction through innovative problem-solving and effective communication. Skilled in data analysis and compassionate elderly care, fostering strong relationships to ensure optimal client well-being.
Overview
3
3
years of professional experience
Work History
Senior Supervisor
Sodexo Food Service
St Louis, MO
09.2024 - Current
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Assessed problems and conflicts and resolved independently.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Caregiver
Helping Hands Home Health Care
St Louis, MO
06.2023 - 08.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed and implemented personalized care plans based on individual needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for clients to medical appointments and social events.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
Retail Supervisor
Sodexo Food Service
St Louis, MO
08.2022 - 09.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Trained and oriented associates to maximize team performance.
Skills
- Innovation skills
- Data analysis
- Staff oversight
- Employee supervision
- Customer service
- Complex Problem-solving
- Staff management
- Operations management
- Inventory oversight
- Elderly care
- Problem-solving
- Respectful and compassionate
- Patient care
- Daily living assistance
- Multitasking and organization
- Basic housekeeping
- Documentation
Timeline
Senior Supervisor
Sodexo Food Service
09.2024 - Current
Caregiver
Helping Hands Home Health Care
06.2023 - 08.2025
Retail Supervisor
Sodexo Food Service
08.2022 - 09.2024