KEYONA SLAUGHTER
Tuskegee
Summary
Achieved successful engagement with diverse groups by employing advanced communication techniques.,Boosted team performance through exceptional organizational skills and unwavering commitment.
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Magnolia Haven Nursing Home
Tuskegee, AL
04.2016 - Current
- Provide essential care to patients, ensuring comfort and safety.
- Facilitate patient mobility, enhancing independence and quality of life.
- Monitor and report vital signs, contributing to effective patient care.
- Support daily living activities, fostering a nurturing environment.
Tier 1 Customer Service Representative
Conduent
Huntsville, AL
01.2020 - 08.2023
- Resolved iPhone issues and improved customer satisfaction through effective communication.
- Processed billing inquiries, enhancing payment accuracy and efficiency.
- Provided prompt customer service, leading to increased client retention and loyalty.
Lead Cashier/Manager
Piggly Wiggly
Tuskegee, AL
04.2013 - 04.2016
- Led a team of 10, ensuring excellent customer service and efficient daily operations.
- Streamlined scheduling and logistics, optimizing truck orders and deposit processes.
- Enhanced team collaboration, fostering a supportive and productive work environment.
Front Desk Receptionist
Macon County Department of Human Resources
Tuskegee, AL
04.2011 - 04.2013
- Managed front desk operations, enhancing visitor experience and communication efficiency.
- Directed multi-line phone system, ensuring accurate call routing and prompt responses.
- Welcomed and assisted visitors, fostering a positive and professional environment.
- Maintained consistent presence at reception, ensuring seamless front desk operations.
Education
High School Diploma - undefined
Booker T Washington High School
Tuskegee, AL05.2017
Skills
- Oversaw nursing care activities to enhance patient outcomes
- Led phlebotomy efforts for efficient blood sample collection
- Applied medical terminology to improve interdisciplinary communication
- Streamlined typing processes for timely medical documentation
- Leveraged CPRS for comprehensive patient data management
- Coordinated team huddles to align care objectives
- Championed VA Voices programs to elevate veteran service quality
- Directed care initiatives for Alzheimer's patients with empathy
- Supervised dementia care practices to improve patient well-being
- Implemented early childhood education programs to foster development
- Managed cash register operations for financial accuracy
- Supervised front desk staff to ensure seamless visitor interactions
- Customer service
- Reliable team player
- Proficient in patient scheduling
- Strong communication
- Patient scheduling abilities
- Medical terminology proficiency
- Electronic health records management
- Medical office support
- Data entry proficiency
- Medical terminology
- Patient records maintenance
- Patient scheduling
- Professionalism and ethics
- Appointment scheduling expertise
- HIPAA compliance
- Conflict resolution techniques
- Patient communication
- Organizational growth
Certification
- First Aid Certification
- CNA
- CPR Certification
Timeline
Tier 1 Customer Service Representative
Conduent
01.2020 - 08.2023
CNA - Certified Nursing Assistant
Magnolia Haven Nursing Home
04.2016 - Current
Lead Cashier/Manager
Piggly Wiggly
04.2013 - 04.2016
Front Desk Receptionist
Macon County Department of Human Resources
04.2011 - 04.2013
High School Diploma - undefined
Booker T Washington High School