Keyondra Rhoades
195 Amsterdam Pl
Summary
Hospitality Manager with over 20yrs of experience in the hospitality industry, known for fostering a collaborative environment that enhances guest experiences. Demonstrates expertise in budget management, staff training, and process improvement, leveraging skills in team leadership and guest relations to drive operational efficiency and innovation. Committed to implementing innovative strategies that elevate guest satisfaction and operational standards, aspiring to lead in hospitality management with a focus on excellence.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Assistant General Manager
Hyatt Place Nashville Downtown
Indianapolis, IN
08.2023 - 03.2026
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Trained and mentored staff on customer service best practices and operational protocols
- Coordinated with department heads to align strategic goals and improve overall performance.
- Analyzed guest feedback to identify areas for improvement and drive service enhancements.
- Motivated, trained, and disciplined employees to maximize performance.
Director of Operations
Marriott East Tri-Plex
02.2020 - 06.2023
- Orchestrated cross-departmental initiatives to elevate guest satisfaction. Established partnerships with local suppliers, optimizing resource allocation.
- Conducted meticulous quality audits, ensuring consistent adherence to brand standards. Refined inventory management, minimizing waste and controlling costs.
- Spearheaded operational excellence initiatives across multiple departments, modernizing service delivery and enhancing guest experience standards.
- Streamlined resource allocation through data-driven supplier partnerships, optimizing operational costs while maintaining service quality benchmarks.
Assistant General Manager
Springhill Suites
06.2019 - 05.2020
- Implemented rigorous quality control measures, ensuring consistent cleanliness across all rooms. Conducted regular audits to maintain high standards and identify areas for improvement.
- Orchestrated preventive maintenance schedules, minimizing room downtime and maximizing revenue potential through strategic room allocation.
- Analyzed guest feedback patterns to identify service gaps and implement targeted improvements in room preparation and maintenance protocols.
- Led cross-functional initiatives between housekeeping and front desk teams to optimize room turnover and enhance guest check-in experience.
Housekeeping Manager
Marriott Marquis Chicago
08.2016 - 12.2019
- Led housekeeping team, optimising room turnover processes. Implemented quality control measures, enhancing guest satisfaction. Trained staff on efficient cleaning techniques.
- Ensured meticulous room inspections, maintaining Marriott's high standards. Developed comprehensive cleaning checklists. Monitored and replenished amenities to exceed guest expectations.
- Cultivated positive work environment, boosting team morale. Addressed staff concerns promptly, reducing turnover. Implemented recognition programme for outstanding performance.
Education
BBA - Global Business Management
Southern New Hampshire University
Hooksett, NH 03.2025 - 04.2026
Associates Degree - Business Administration And Management
Ivytech Community College
Indianapolis, IN 04.2021 - 04.2022
Skills
- Budget Management
- Conflict Resolution
- Staff Training
- Inventory Control
- Guest Relations
- Team Leadership
- Operational Efficiency
- Training Development
- Crisis Management
- Strategic Planning
Timeline
BBA - Global Business Management
Southern New Hampshire University
03.2025 - 04.2026
Assistant General Manager
Hyatt Place Nashville Downtown
08.2023 - 03.2026
Associates Degree - Business Administration And Management
Ivytech Community College
04.2021 - 04.2022
Director of Operations
Marriott East Tri-Plex
02.2020 - 06.2023
Assistant General Manager
Springhill Suites
06.2019 - 05.2020
Housekeeping Manager
Marriott Marquis Chicago
08.2016 - 12.2019