Keyonia Smith
Augusta ,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking a Human Resource position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Account Expert
T-Mobile
11.2014 - Current
- Proved track record of managing, selling and developing relationships with accounts and customers.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Deployed meticulous organization skills by assisting others and multitasking at all times.
- Worked on special projects and pilots to help launch and drive revenue and sales to help drive the business.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Bar Manager
Crazy Turks Pizza Bar & Grill
04.2010 - 10.2014
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Education
Associate of Arts - Business Administration
Augusta Technical College
Augusta, GABachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ10.2017
Skills
- Credit and Collections
- Analytical and Critical Thinking
- Service Quality Standards
- Customer Advising and Referral
- Negotiation and Resolution
- Account Consultations
- Administration and Management
- Loyalty Building
- Pleasant Telephone Demeanor
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Small Business Owner
Small Business offering many forms of pleasure. My small business is all about making my customer smile, Offering natural holistic herbs to help balance and maintain a healthy body and immune system. I strive to keep the mind body and soul nice and healthy.
Timeline
Account Expert
T-Mobile
11.2014 - Current
Bar Manager
Crazy Turks Pizza Bar & Grill
04.2010 - 10.2014
Associate of Arts - Business Administration
Augusta Technical College
Bachelor of Arts - Business Administration And Management
University of Phoenix
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