Keyonna Bryant
Experienced Account Manager
New Caney,TX
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Floor Support Account Manager
Philips Healthcare
Nashville, TN
10.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Resolved escalated customer issues in a timely manner, utilizing problem solving skills to provide solutions that satisfied customers' needs.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
Claims Adjuster
State Farm
Bloomington, IL
06.2019 - Current
- Investigated and analyzed claims involving property damage due to catastrophes, such as floods, hurricanes, tornadoes and earthquakes.
- Conducted on-site inspections to verify the cause of loss and determine coverage for insured losses.
- Reviewed policy language to determine coverage for each claim and applied relevant laws or regulations when applicable.
- Prepared detailed reports outlining the investigation process, findings, recommendations, and settlement amounts.
Collection Customer Service Representative
AT&T
Nashville, TN
04.2015 - 08.2023
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Updated account status records and collection efforts.
- Developed and maintained relationships with clients to increase sales revenue.
- Created and maintained accurate records of customer interactions using CRM software.
HR Coordinator
Advance Financial 247
Nashville, TN
08.2010 - 04.2015
- Managed employee benefits and compensation packages.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Maintained personnel records in compliance with applicable laws and regulations.
Office Manager
Labor Ready Staffing
Decatur , IL
05.2004 - 04.2010
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Organized job fairs to increase awareness of open positions within the company or organization.
Education
Bachelor of Science -
St Johns College
Springfield, IL05-2009
Some College (No Degree) - Insurance And Risk Management
Kaplan College - Phoenix
Phoenix, AZSome College (No Degree) - Business Administration And Management
Nashville State Community College
Nashville, TNSkills
- Billing and Collections Best Practices
- Property Claims
- Talent Acquisition Strategies
- Employee Retention Strategies
- Customer Service
- Customer Relationship Management
Certification
- Claim adjuster Licensed in 16 States
- Nursing License
- Hr generalist
- CRM certified
References
References available upon request.
Timeline
Floor Support Account Manager
Philips Healthcare
10.2023 - Current
Claims Adjuster
State Farm
06.2019 - Current
Collection Customer Service Representative
AT&T
04.2015 - 08.2023
HR Coordinator
Advance Financial 247
08.2010 - 04.2015
Office Manager
Labor Ready Staffing
05.2004 - 04.2010
Bachelor of Science -
St Johns College
Some College (No Degree) - Insurance And Risk Management
Kaplan College - Phoenix
Some College (No Degree) - Business Administration And Management
Nashville State Community College
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