Keyonna Davis
Fort Myers
Summary
Dedicated aquatics supervisor adept at ensuring safety compliance and operational excellence in fast-paced environments. Trains and mentors staff in emergency response and customer service, fostering a positive experience for guests. Proven ability to resolve conflicts and enhance satisfaction through effective communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Aquatics Supervisor
Great Wolf Lodge Resort
Naples
08.2024 - Current
- Supervised daily operations of aquatic facilities and ensured safety compliance.
- Trained and guided lifeguards on emergency response and customer service protocols.
- Coordinated scheduling for staff to maintain adequate coverage during peak hours.
- Conducted regular inspections of pool areas for cleanliness and safety standards.
- Delivered exceptional customer service in a fast-paced environment.
- Resolved guest complaints effectively to enhance satisfaction.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Assisted guests by promptly responding to questions, requests and concerns.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
Athletic Training Assistant
Golden Gate High School
Naples
08.2023 - 05.2024
- Educated athletes on injury prevention techniques and proper conditioning methods.
- Organized equipment and supplies, ensuring availability for training sessions and games.
- Provided direct support to head athletic trainer in managing day-to-day operations of the sports medicine clinic.
- Performed daily physical therapy treatments on athletes, including therapeutic exercises and modalities such as ultrasound, electrical stimulation, and cryotherapy.
Education
High School Diploma -
Golden Gate High School
Naples, FLSkills
- Multitasking Abilities
- Equipment maintenance
- Problem solving
- Guest relations
- Customer service
- Effective communication
- Conflict resolution
- Attention to detail
Certification
- CPR certified
- AED trained
- EAVS trained
Timeline
Aquatics Supervisor
Great Wolf Lodge Resort
08.2024 - Current
Athletic Training Assistant
Golden Gate High School
08.2023 - 05.2024
High School Diploma -
Golden Gate High School