Keyonna Dudley

• product assortments aligned with business goals.
• Guiding new businesses through account setup, payment gateway integration, and store configuration to ensure a seamless launch.
• Analyzing merchant sales data and store performance to recommend features, marketing strategies, or tools that drive business growth.
• Serving as a dedicated point of contact to troubleshoot platform glitches, payment processing errors, inventory syncing problems, or chargebacks.
• Monitoring accounts for fraudulent activity, assessing risk levels, and ensuring merchants comply with financial regulations and platform policies.

I am a Merchant Specialist with experience supporting business owners through payment processing solutions. I activate merchants accounts, account management, customer service, and relationship building. Skilled identifying merchant needs, explaining payment solutions, resolving account issues, and helping businesses improve their payment-processing experience. Strong communication, sales, and problem-solving abilities with a customer-focused approach and commitment to building long-term merchant relationships.

• Officiated youth sporting events while enforcing league rules and maintaining a fair, safe, and positive environment.
• Promoted teamwork, sportsmanship, respect, and positive behavior among young athletes.
• Managed game flow and addressed conflicts calmly and objectively.
• Demonstrated strong communication, leadership, decision-making, and conflict-resolution skills.

As an Children's sports referee Responsible and dependable Youth Sports Referee with strong communication, leadership, decision-making, and conflict-resolution skills. Experienced in enforcing rules, managing games, communicating with players and coaches, and maintaining a safe and positive environment for young athletes. Able to remain calm under pressure, make fair decisions, and handle challenging situations professionally. Demonstrates strong teamwork, attention to detail, and the ability to work effectively with people of different ages and backgrounds.

• Helping with bathing, dressing, grooming, and toileting

Preparing meals and helping with eating

• Helping with walking, transferring, or mobility
• Providing companionship and conversation
• Reminding someone to take medications (depending on the job and local rules)
• Doing light housekeeping and laundry
• Helping with errands and appointments
• Watching for changes in the person's condition and reporting concerns to family or supervisors
• Keeping the person's home and environment safe

Dedicated and compassionate elderly caregiver with over 7 years of hands-on experience providing personalized daily support in both private in-home and assisted living environments. Certified Home Health Aide (HHA) and CPR/AED certified with advanced training in dementia and mobility assistance. Proven track record of improving patient quality of life, managing complex medication schedules, and increasing family satisfaction through proactive daily communication and tailored care plans.

• verifying information making sure the claim meets the applicable policy or company requirements.
• Reviewing claims checking claim forms, documents, bills, and supporting information.
• Investigating claims contacting customers, providers, witnesses, or other parties when more information is needed.
• Communicating with customers explaining claim decisions, requesting documents, and answering questions.

As an Claims Specialist with experience reviewing and processing claims, verifying documentation, investigating claim details, and ensuring accurate and timely resolutions. Skilled in customer service, data entry, record keeping, problem-solving, and communicating with customers and internal teams. Knowledgeable in following company policies, procedures, and applicable regulations while maintaining accuracy and confidentiality.

• Provided customer service support to Verizon customers by phone, assisting with account and billing-related questions.
• Processed customer payments accurately and securely over the phone while following company policies and payment procedures.
• Verified customer account information and payment details to ensure accurate transaction processing.
• Assisted customers with billing concerns, payment issues, account updates, and service-related questions.
• Handled a high volume of customer calls while maintaining professionalism, accuracy, and efficiency.

I Provided remote customer service for Verizon customers by phone, processing payments accurately and securely, assisting with billing and account concerns, verifying customer information, and maintaining accurate transaction records while protecting confidential information.

• greet and help customers find the right products and tools for their home improvement projects
• Handle special requests: Assist with special orders, cut items like wood or rope, and promote services like Tool Rental
• Recommend items: Share product features and benefits to help customers buy everything they need to finish a job.

As a sales associate working for home depot I represented a friendly and motivated retail professional with experience in customer service and home improvement sales. Skilled in project up selling, inventory management, and product recommendations. Dedicated to creating a safe, clean, and welcoming shopping environment.