Keyonna Herron

Maintained security within facility by observing resident behavior and preventing disturbances.
Counseled residents on inquiries while addressing concerns and requests effectively.
Monitored facility’s cameras and doors to uphold safety standards.
Assisted customers in lobby with information and support as required.
Functioned as Field Training Officer, training new hires in operational procedures.
Worked closely with psych social workers to implement individualized follow-up plans for residents.
Conducted searches for contraband to ensure resident safety and compliance.
Responded to situations positively, fostering a supportive atmosphere.

Executed account services by managing deposits, processing loan payments, cashing checks, issuing savings withdrawals, and responding to customer inquiries both in person and over phone