Keyonna Mungin
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
6
6
years of professional experience
Work History
Detail Associate
Enterprise Car Rental
Philadelphia, PA
12.2022 - Current
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
Customer Service Representative
Hilton Inn
Philadelphia, PA
03.2022 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Mentored junior team members and managed employee relationships.
Cleaning Crew
Cleanaway
Philadelphia, PA
02.2019 - 11.2022
- Conducted daily inspections of cleaning staff to ensure tasks were completed according to standards.
- Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
- Trained new employees on the proper use of cleaning products and equipment, safety protocols, and other relevant policies.
- Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.
- Swept and mopped floors in public areas.
- Cleaned windows, door frames, and sills.
- Emptied trash cans and replaced liners.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
Education
High School Diploma -
Youth Build Phila Cs
Philadelphia, PA11-2018
Some College (No Degree) -
Pennsylvania Institute of Technology
Media, PASkills
- Team Coordination
- Engine Cleaning
- Visual Inspection
- Sales Support
- Workplace Safety
- Safe cleaning with chemicals
- Customer Service
- Buffing and waxing
- Carpet vacuuming
- Power Equipment Operation
- Interior vacuuming
- Stain Removal
- Exterior washes
Timeline
Detail Associate
Enterprise Car Rental
12.2022 - Current
Customer Service Representative
Hilton Inn
03.2022 - 08.2024
Cleaning Crew
Cleanaway
02.2019 - 11.2022
High School Diploma -
Youth Build Phila Cs
Some College (No Degree) -
Pennsylvania Institute of Technology
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