Keyonna Rivera
Cheektowaga,NY
Summary
Experienced coordinator with a strong background in project management, event planning, and team leadership. Proven ability to effectively coordinate and execute tasks to meet deadlines. Skilled in communication, problem-solving, and multitasking. Seeking a challenging role to leverage my skills and contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Commercial Bus Driver
NFTA-Metro
Buffalo, NY
12.2023 - Current
- Ensured the safety of passengers by following all traffic laws and regulations while driving a paratransit bus.
- Provided courteous and friendly customer service to passengers.
- Assisted passengers with boarding, disembarking, and transferring onto buses.
- Responded to emergency situations in accordance with company protocols.
- Performed pre-trip inspections on assigned vehicles before each shift.
- Communicated effectively with dispatch personnel regarding route changes or delays due to traffic conditions or weather events.
- Monitored passenger behavior to ensure compliance with safety policies.
- Operated wheelchair lifts for disabled passengers as needed.
- Received payments from passengers for fares in cash or card form.
- Maintained safe driving habits to protect property and general public on roadways.
Teller
Radius Credit Union
Buffalo, NY
11.2022 - 12.2023
- Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.
- Verified customer identification documents and account information accuracy.
- Maintained a secure environment by monitoring the lobby area.
- Prepared daily reports of cash receipts, withdrawals, and other transactions.
- Provided excellent customer service to clients in person or over the phone.
- Balanced cash drawers accurately at end of shift.
- Educated customers on banking products such as loans, savings accounts, credit cards.
- Followed bank policies and procedures to ensure compliance with regulations.
- Kept up-to-date with changes in banking regulations and practices.
- Assisted with opening new accounts for customers including checking accounts.
Sales Associate
Fucillo Chevrolet
Grand Island, NY
05.2022 - 11.2022
- Negotiated prices and contracts with customers for a mutually beneficial deal.
- Provided advice on financing terms, warranties and insurance coverage options.
- Advised clients on the trade-in value of their current car or truck.
- Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.
- Followed up with customers to build long-term relationships and successful referrals.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
Troubleshooter
Spectrum
Buffalo, NY
08.2021 - 05.2022
- Provided remote support to customers experiencing technical difficulties.
- Identified root cause of technical issues and developed solutions.
- Researched, analyzed and diagnosed complex system problems.
- Monitored system performance and identified areas for improvement.
- Troubleshooted cable system issues with customers in order to identify the root cause of the problem.
Customer Service Representative/Quality Control Analyst
GEICO
Amherst, NY
12.2015 - 07.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Peer mentor for new hires
Education
Regents Diploma With A Culinary Seal - Culinary Arts
Emerson Vocational High School
Buffalo, NY06-2011
Skills
- Regulatory Compliance
- Map Reading
- Bus maintenance
- Passenger Assistance
- Commercial driving
- Passenger Safety
- Proficient Computer Skills (WPM 56, MS Office, Skilled in Excel, Teams, Word and Outlook)
References
References available upon request.
Timeline
Commercial Bus Driver
NFTA-Metro
12.2023 - Current
Teller
Radius Credit Union
11.2022 - 12.2023
Sales Associate
Fucillo Chevrolet
05.2022 - 11.2022
Troubleshooter
Spectrum
08.2021 - 05.2022
Customer Service Representative/Quality Control Analyst
GEICO
12.2015 - 07.2021
Regents Diploma With A Culinary Seal - Culinary Arts
Emerson Vocational High School
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